[Resolved]  Axis Bank — Cheating with me regarding charges.

Address:	Ahmedabad, Gujarat, 382481
Website:	www.axisbank.com

Me: Why are cheating with the customer? Before one month, called from axis bank executive regarding the purchase the credit card that time I told her that whenever credit card will be free without any joining charges then please let me know because I have already HDFC Bank credit card with lifetime free. She told me that she will take approval from your senior and they will approve then I will call back to you. After 3 days she called me with approval and told me you are eligible for My ZONE credit card with life time free there is not charge any joining free. So that I am agree and purchase the My Zone credit card. But now you have charged me the Joining fee of Rs 575 + Service tax. Why are you cheated the customer to complete your target? Hope, I will get good response from your end.

There are lots of conversion between me and axis bank by email. I am sorely describe here.

Axis Bank: Thank you for your email. I understand that you wish to know about joining fee on your credit card.
I am sorry to hear that you were mis communicated about your credit card being a lifetime free card. I apologize for the inconvenience caused due to this. Our records show that at the time of your application and while submitting the required documents, you had signed on all the documents thereby accepting all our terms and conditions. Unfortunately nowhere on the form that you have signed, is it mentioned that the card that is being offered to you is a lifetime free card.
Due to this we are unable to reverse the charges as well.
In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].

Me: Thanks for the reply. No one read the lots of terms and conditions. I am trust on your executive member which was conversion on call. So I think I am not the first one cheating by us. I think you are recording the every calls which is calling to customer. So please listen my recorded conversion with your executive in March month and I don't know the exact date but first call was on Saturday then after approval 2nd call is on Monday in next week.
I think you are calling to customer with free scheme then charges to him and collect the money.

Axis Bank: Thank you for your email. I understand that you seek detail regarding the joining and annual fee inquiry. I would like to inform you that it is a tab based sourcing system, where we have taken your consent through the SMS post which the application has been processed. All the fees and charges are shown on TAB to you. Hence, we are unable to process your request. In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].

Me: Thanks for the reply. No one read the lots of terms and conditions. I am trust on your executive member which was conversion on call. So I think I am not the first one cheating by us. I think you are recording the every calls which is calling to customer. So please listen my recorded conversion with your executive in March month and I don't know the exact date but first call was on Saturday then after approval 2nd call is on Monday in next week.
I think you are calling to customer with free scheme then charges to him and collect the money. Plz give proper response of my query.

Axis Bank: I am sorry to hear that you were miscommunicated about your credit card being a lifetime free card. I apologize for the inconvenience caused due to this. Our records show that at the time of your application and while submitting the required documents, you have to read the terms and conditions. In the meantime, we have taken your consent through the SMS post which the application has been processed. All the fees and charges are shown on TAB to you. In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].

Me: Plz send me the recording conversion with your executive at the time of accept the credit card.

Axis Bank: Dear Sir/Madam,
I have received your mail dated[protected] and I have raised a request for your query with reference number 30786816.
Please allow us 5 working days to get back to you with an update.
In case you have any other queries you may visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].