Axis Bank — complaint/concerns against axis staff over their responsibilities and my financial loss

Hi

I opened an account with axis bank in oct. As you see the attached screenshot (Mail. Png and axiscomplaint. Png), there were already concerns initially during account creation over their careless way of working and utter worthless service/staff. As never seen such height of irresponsibility in any of other banks staff/service, i decided to close the account in just 2 months, thinking not to deal with such axis garbage. I escalated such worst things to their operation manager & cluster head about the couple of worthless people whom i dealt with pathetically. And till now, none of them bothered for their mistakes, delays and carelessness. They never apologized or even took accountability of my financial loss. If their top people are garbage, the ones working at the lower level will be even worser as per seen in both account creation and account closure scenarios.

W. R. T recent account closure issue:

1. I submitted the account closure form on 12-dec (Closure. Jpg). It has been 8 working days and they havent processed the closure form also and it clearly shows their garbage way of working and this is a clear reason why i decided to close the account. No bank takes 8 days to close an account and it is not rbi policy either as bank staff talk lot of rbi rules these days to customers whereas the bank staff wont follow any rules themselves

2. After waiting for 4 days, i called up the customer support on 16-dec and it created a complaint after i convinced to create one. No response for that complaint also till now. Assuming strongly that customer support will also be worthless, i raised it with their nodal officer parallely and sent the concerns through the facility on their website (I dont get a copy of that as per their system). No response from that nodal officer person

3. On 20-dec, i again called up the customer service to know the status of the complaint. It has been 3 days now and the complaint is not resolved yet. All they could say was the complaint is still open and it will be closed. No accountability for this complaint open for 3 days without action

After having seen and explained above of the same extreme pathetic nature from every level in axis bank, i thought to register this complaint. Please register this complaint so that it becomes concern for axis bank people and pay attention to even a simple account closure requests. I request you to escalate this complaint to the highest possible (Otherwise axisbank will show only negligence). There is no way they will respond or show accountability whatsoever as seen in the last 2 months. Only when there is strong escalation and action, axis bank will feel accountable for customers concerns/loss and not repeat the same for others.

Cust id:[protected]
A/c no: [protected]

Thanks