Axis Bank — consolidated charges making account balance negative | |||
Hi, I am a salary account holder of your bank since 2014. Due to dissatisfaction with your services and behaviour, i want to transfer my salary account to a different bank. The main cause for that is the consolidated charges which are getting deducted every month from my account and there is no legitimate clarification from your side. Every month my account reflects a negative amount. However, the amount is very low, still it is having a negative impact on my accounts not only with you but also with other banks. I unfortunately is not aware of what cinsolidated charges is all about. Also, this is my zero balance salary account and it has been never told to me that i have to maintain certain balance every month in order to get these amounts deducted. I called your customer care but they are worthless. They dont have any proper product knowledge at all. I have decided to escalate this to not only to your level 2 but also to different platforms including consumer court. So, the last cooperation from your end would be if you can let me know the procedures of transfering the account, which i know i will not be getting from your side, still, lets hope for the best. Regards Ritwik sanyal Was this information helpful? | |||
Axis Bank customer support has been notified about the posted complaint. Verified Support Aug 12, 2019 Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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