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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 239

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P
pdasgupta17
from Kolkata, West Bengal
Aug 11, 2019
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Address: Belandur, 560076

Hi i have a salary account in axis. When they open the account they have never informed that there will be consolidated charges. Very time they will deduct 500 to 700 rs as consolidated charges.

Yesterday also they have again deducted rs 600 approx as consolidated charges. I want my money back. Is it a joke, without informing the account holder they are deducting the charges.

The customer service is the worst in axis bank, they don't even respond to customers call.

Kindly look into the matter.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2019
Axis Bank Customer Care's response
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/issues/Bank-SB-AccountCharges.aspx. Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
Aug 14, 2019
Updated by pdasgupta17
The link which you have provided in not accessible,
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    jnitin88
    from Mumbai, Maharashtra
    Aug 11, 2019
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    Address: Mumbai City, Maharashtra, 421204

    There is fraud transaction of 20, 000 inr from my credit card ([protected]) on 4th aug, 2018 and i had complaint immediately with fir & dispute form submitted to axis bank, mahape branch, navi mumbai. I have been tired of raising sr, submitting documents and call to customer care, every time they reject /close my request by saying document not received.
    I have mail proof that document is submitted to mahape branch.
    Please find the list of sr raised in last one year as below.
    Sr: 47067405, 43779688, 47114559,[protected]
    Ccrs:[protected].

    Latest complaint :-
    N[protected]Complaint reference to ceo & nodal officer)
    Sr :[protected]

    There is no refund and investigation after completion of one year so i request you to help me by refunding the amount.

    Regards,
    Nitin jain
    [protected]
    Axis Bank customer support has been notified about the posted complaint.
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      D
      devendrasing28
      from Mumbai, Maharashtra
      Aug 10, 2019
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      Address: Plot no 79, Bramsingh enclave sitapur jwalapur, Haridwar, Uttarakhand, 91

      Axis is totally a fraud bank deducted 1011 as consolidation charge. Which is not genuine & every month they are doing same. They deduct money unnecessarily of many customer to make there bank rich. Govt should stop looting of such fraud bank. My account no is [protected]. They are making unnecessary losses to me every month. While i have urgent requirement of money & they deduct money without any intimation & explaination
      Axis Bank customer support has been notified about the posted complaint.
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        Varunkumar Nampally
        from Hyderabad, Telangana
        Aug 10, 2019
        Resolved
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        Address: Hyderabad, Andhra Pradesh, 500072

        What was the bank is about, my money has been deducted every month like consolidated charges, gst, other charges.
        Why the charges has been deducted every month, is that fair, may i know the why amount deducted and what is the purpose of it. Due to that last month my account gone in to negative balance, every month my amount is deducting. How can manage the things if the amount deducted like this.
        Sep 12, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 12, 2019
        Axis Bank Customer Care's response
        Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us in case you have any further queries and we will get back at the earliest.
        Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          M
          MayurDave
          from Delhi, Delhi
          Aug 10, 2019
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          Address: Thane, Maharashtra, 401107

          Why you guys have debited 5000 consolidated charges are you crazy.. I am not aware why you have debited this huge amount if this is not reversed i will not pay credit card outstanding i don't care of my cibil report # off... I am really not happy with axis bank whenever they want they auto debit the account... It's a hard earn money please look into the same as earliest
          Axis Bank customer support has been notified about the posted complaint.
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            K
            krsanjay259
            from New Delhi, Delhi
            Aug 10, 2019
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            Address: noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

            In my account deducted rs. 295 for with the statement of consolidated charge for a/c. Last day i had send rs.2000 neft in my brother's a/c still that amount pending and in my account already had rs.3500 but finally i got the message that "consolidated charge of a/c rs.250 nd gst rs. 45. This is the digital india anything can posible with hidden term and conditions. Please verified member send me a link or copy of consolidated charge term and conditions. So i can tell my other friends.
            Thanks indian government and rbi also to give the permission to take unwanted charges from customers. Bank have any politics to give that much momey to any customers.??
            +1 photos
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              Pradhumn Jagtap
              from Malegaon, Maharashtra
              Aug 10, 2019
              Resolved
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              Address: S.No 16, Before Bardwadi Filter Plant, Opp. Narayandasji Haspital, Mumbai- Agra Road, New Bypass, NH-3 , Sendhwa , District- Barwani, MP 451666, Barwani, Madhya Pradesh, 451666

              Sir, i have saving account in axis bank, sendhwa branch. Recently i got sms from bank of rs. 645 +116 (18% gst) deduction of consolidated chagres. Please help me to get refund of my money.

              Why bank deduct money from our saving account holders accounts without telling us.
              It's not fair practice?
              Is this ethical banking service of axis bank?
              After getting sms i immediately make a call to axis bank executive, he rudely replied - we can't do anything about it. You can log complaint by customer care.
              Sep 18, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 13, 2019
              Axis Bank Customer Care's response
              Hi, we request you to visit the following link to get clarification on charges associated with your account: https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.
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                K
                krsanjay259
                from New Delhi, Delhi
                Aug 10, 2019
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                consolidated charge for a/c rs. 295

                Address: noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

                In my bank a/c today 10/08/2019 deducted rs. 295 for consolidated charge for a/c. I have searched this but in axis bank website no any satisfaction notes. They have own internal t&c may be this is digital india so they have own term
                & conditions to get without any notification take the charges. I have last day sent rs. 2000 to a acount still not get the sent amount on that account and already in my account had rs.3500, i like this...
                +2 photos
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                V
                Venkata Narayana Reddy
                from Mumbai, Maharashtra
                Aug 10, 2019
                Resolved
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                Address: 524121

                Today (10/08/19), the axis bank has debited rs.1730/- from the account under consolidated charges a/c. Also, rs.311/- has been debited as gst on charges.

                Could you please apprise me of the details as to why the amount has been deducted from the account under consolidated charges?

                I request for the refund of the amount. Please look into this matter and resolve at the earliest.
                +1 photos
                Sep 12, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 12, 2019
                Axis Bank Customer Care's response
                Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                  V
                  Vighnesh Dobale Patil
                  from Mumbai, Maharashtra
                  Aug 11, 2019
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                  Address: Pune, Maharashtra, 411027

                  My name is vighnesh. Axis bank has been charge for 600 in the name of consolidated charges for my asap savings account i have not withdrawl any amount from atm nor deposited any money through machine or anything else... Its too wrong these bank charges any type and debit the middle class peoples money. Need to get refund in this case. Because even people didn't know this as they never check which charges have been debited from their bank.
                  +1 photos
                  Axis Bank customer support has been notified about the posted complaint.
                  Online bebit card currier address change
                  Mob no [protected] Plz contact mi
                  My funds have been reduced to 0. I got an sms that says

                  "Your a/c no is debited by XXX amount on 08 Aug 2019. Avl Balance Rs. 00. Info BRN-TO ACCT CLOSED IN FULL AND FINAL SET""
                  I tried to call the customer care but the number seems to be busy everytime I call. Please solve this issue.

                  charges debited for consolidated charges - Comment #3508924 - Image #0
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                    N
                    numanpatni9
                    from Mumbai, Maharashtra
                    Aug 10, 2019
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                    I have been a sincere a asap account holder at your bank, rs. 717.37 was incorrectly deducted from my asap account as consolidated charges on 10th aug 2019. I claim a refund for the same.

                    While opening an account the branch did not told me about the consolidated charges even i called the bank tollfree number and asked about the asap account they also didn't told me
                    Sep 12, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 12, 2019
                    Axis Bank Customer Care's response
                    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      B
                      Bibekananda Tandia
                      Aug 10, 2019
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                      Address: 768222

                      This is bibekananda tandia. I have axis bank asap account from last 10 months. My account no is [protected]*.in last three months axis bank deducted more balance for the name of consolidated charges.in this month i have use three time my debit card in one time paytm, 2nd time upi transaction and 3rd time pos at fuel center. Today axis bank has debit 27+150 rupees from my account for consolidated charges. It's too high amount. I have not crossed my limit.
                      I never seen this type of fraudulent to customers of any bank except axis bank.
                      I want to refund my balance because it is unnecessary deducted.
                      So please do the needful.
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 12, 2019
                      Axis Bank Customer Care's response
                      Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Aug 12, 2019
                      Updated by Bibekananda Tandia
                      I have only done 3 transitions. You are 150 + 27 rupees from me. Which is wrong and very different. Please give your email ID to share my statement and bank ac number.
                      I am fully disappointed with your services.
                      Aug 24, 2019
                      Updated by Bibekananda Tandia
                      Axis bank didn't call me and closed my complaint
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                        D
                        Deepender Gurung
                        from Delhi, Delhi
                        Aug 10, 2019
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                        Complaint regarding blackmailing by axis bank staff for approval of loan, especially when you complete your loan process at the last moment they ask you about loan insurance, which is optional, but bank staff pressurised you for loan insurance.in my case bank staff ask me for loan insurance amount rs. 1100/- i said i m not interested to insure my loan, then bank staff told me if you not paid insurance money then bank not approved your loan. I ask if it is optional then why are you pressurised me, but they charge insurance money... Totally blackmail. My name is deepender gurung and on 08/08/19 i receive message of senction my loan after paid blackmail 2300/- rs... Disappointed...
                        Sep 12, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 12, 2019
                        Axis Bank Customer Care's response
                        Hi, we are sorry to hear that. Do DM us your contact details and we will get back soon. Regards, Team Axis Bank.
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                          S
                          srikanthbudagam
                          from Chennai, Tamil Nadu
                          Aug 9, 2019
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                          Resolved

                          Address: Mahabubnagar-509001, 112743
                          Website: [email protected]

                          Dear sir/madam,

                          Today morning 11:59 time i will transfer the money to my friend by mistaklly i will press wrong phone number, bellow mention upi/p2a details for your reference. It is only by number mistake unexpectedly we done the transaction, please suggest the same

                          Upi/p2a/[protected]/sumit ku/state ban

                          Please rectify and provide the deducted amount to me
                          Sep 12, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 09, 2019
                          Axis Bank Customer Care's response
                          Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/issues/FraudDispute-Disp-upi.aspx Regards, Team Axis Bank.
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                            Vikramsimh
                            from Pune, Maharashtra
                            Aug 9, 2019
                            Resolved
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                            Resolved

                            Address: Flat No G 2, gateway residency, 2813/14, B ward, Belbag, Kolhapur, Kolhapur, Maharashtra, 416012

                            I have paid lumpsum amount of rs 6500 one time charges for ten years while ipening demat account in axis bank. Still from time to time consolidated dp charges are cut from my saving bank account. I made a online complaint by email. Part of the charges are reverted back to my account. Again yesterday rs 287.28have been cut from my account. This is repeatedly happening almost every month. Amount deducted varies every time and i don't understand how it is calculated and why it is charged.
                            Sep 9, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 09, 2019
                            Axis Bank Customer Care's response
                            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                            My ASAP Account was closed due to not done KYC, How to reopen my closed ASAP Account as early as possible. Can u solved this possible.
                            Axis Bank Customer Care's response, Aug 9, 2019
                            Verified Support
                            Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
                            I made a reservation through IRCTC portal using Axis card Debit card payment option. The transaction status says that "PENDING FROM BANK END" within the IRCTC portal. What should be my next step? Should I make a new reservation or wait for IRCTC to confirm the transaction?
                            Axis Bank Customer Care's response, Aug 9, 2019
                            Verified Support
                            Hi, we request you to liaise with IRCTC for further assistance on this matter. Regards, Team Axis Bank
                            My a/c 506137(last digit) debited with 10000 on 31 July at 18:53(PSB) cash ATM BD132201. Transaction was cancelled but money didn't received.the balance was ATM screen shows not able to withdraw. please grace me to get back my dedication balance as soon as possible.
                            Axis Bank Customer Care's response, Aug 9, 2019
                            Verified Support
                            Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                              Narendra Pujari
                              from Mumbai, Maharashtra
                              Aug 8, 2019
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                              I am trying to change my address for axis credit card but struggling hard from long. Called customer care they informed to visit branch. Visited branch today but the member there informed there is option on axis website home page to login to credit card seperately and update address, but I don't see any such options. I updated my address in my bank account through internet banking but that's not reflecting on my credit card. Bank representative are not willing to help not sure even they are aware how to update address for credit card?
                              Axis Bank customer support has been notified about the posted complaint.
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                                Shaikaparveen1911
                                from Gurgaon, Haryana
                                Aug 8, 2019
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                                Last october my father's credit card details were shared and a fraud was done. We immediately called the customer service to stop the transaction and also went to the bank for complaint. We were assured that the problem will be resolved and a temporary refund of the amount was done to the credit card. However the statements for my card never showed the amount was credited and we have been since been contacted the bank employees to pay the amount. We were told to keep paying the minimum amount and also there is an intrest that has been taken. Today someone from the bank came to our house and they are demanding the amount from us when we were the victim of the fraud and we did everything to stop the transaction.
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2019
                                Axis Bank Customer Care's response
                                Hi, we regret the inconvenience caused. We are here to help! Please DM the registered contact details of your Father and we will get back at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Aug 09, 2019
                                Updated by Shaikaparveen1911
                                I have shared the details. The employees have themselves said to us to keep paying the minimum amount and yesterday a person came to our house for the same. This is mentally stressing my father who is 65 years of age.
                                Aug 09, 2019
                                Updated by Shaikaparveen1911
                                And what is the use of immediately telling the bank if the bank cannot stop the transaction. We immediately did call the bank but that was of no use.
                                Hi Team,

                                I purchased a samsung product on 06-may-2019 at vasanth &co with 15% cashback. As per instruction cashback will be credited after 90 days but still I didnt receive the cashback.when I called to customer care they keep on saying some story. Kindly let me know the status of cashback..
                                Santhosh Gnanasekaran's reply, Aug 5, 2019
                                Still I didn't receive my cashback
                                Axis Bank Customer Care's response, Aug 8, 2019
                                Verified Support
                                Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Hi,

                                I am waiting for more than 110 days for my cashback... I am using axis bank for past 10 years it worst experience. I raised two incident for this issue each time they were saying different dates to wait... Pls find the ticket number for reference 54227782.. I won't be planning to continue with axis bank... All private banks are always giving fake commitment...
                                Axis Bank Customer Care's response, Aug 20, 2019
                                Verified Support
                                Hi, we are looking into this matter vide 54227782. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
                                For past 20 days I am checking for this issue... No response from axis bank side... Not sure why customer care is there...
                                I never see such a worst response from axis bank... I advise people not to use axis bank related product...
                                Axis Bank Customer Care's response, Aug 26, 2019
                                Verified Support
                                Hi, we are working on your concern via service request number 54227782 and will get back to you shortly. Regards, Team Axis Bank
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                                  bikash121
                                  from Delhi, Delhi
                                  Aug 8, 2019
                                  Resolved
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                                  Resolved

                                  Address: Kendrapara, Odisha, 754215

                                  My self biksh ranjan ray, from odisha. I have opened a saving a/c in axis bank from 2011, bearing ac no [protected], there was call from axis bank regarding credit card, they told that they dispatched a credit card with free of cost, till last 6 month i have not received any credit card, it is horrible to say that every month bank deducted more than one thousand without any information, i have tried to call customer care, but there is no respond, i have also so tried at online complain but system show your e-mail id is n't register with us, now i am staying at delhi, i also contact nearest axis bank he suggested to go for your home branch it is not possible to go to home branch, i don't expect this type of service from axis bank. Mob-[protected]
                                  Sep 8, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 08, 2019
                                  Axis Bank Customer Care's response
                                  Hi, sorry for the trouble faced. We request you to get in touch with our phone banking numbers and submit a request for credit card re-dispatch. Regards Team Axis Bank
                                  Hi im prasanth, when i m depositing 6000 money to my axis bank account with atm card, machine has taken 5200 and 300 rupees returned and 1 500 rs has taken by the machine and i got receipt, stating that, 1 notes has been taken by the machine. Machine no. BPRH255601. Time 21.11 on 05.08.2019

                                  unauthorized transaction by axis bank - Comment #3507039 - Image #0
                                  unauthorized transaction by axis bank - Comment #3507039 - Image #1
                                  Axis Bank Customer Care's response, Aug 9, 2019
                                  Verified Support
                                  Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx. Further, please DM us your registered contact number. Regards, Team Axis Bank.
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                                    Pav09
                                    from Tadepallegudem, Andhra Pradesh
                                    Aug 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500038

                                    Hi am having 2 emis, but due to financial crisis am unable to maintain amount in my account, but the consolidated charges are very high since january 2019 till now the charges deducted from my account are 38000/- because of cheque though am unable to pay it on time but am paying late. But the charges are very high how to consult grevience team and i need my money back after normal cheque bounce charges.
                                    Thanks
                                    Pavani
                                    Sep 14, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 08, 2019
                                    Axis Bank Customer Care's response
                                    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                      farozbsha
                                      from Mumbai, Maharashtra
                                      Aug 8, 2019
                                      Resolved
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                                      Address: DOOR #16 GREEN COLOR BUILDING 2 FLR, 3 CRS 1 MN OLD MANGAMMANA PALYA RD, MEECA MAJID, 560068

                                      Hello team,

                                      I have applied for personal loan and axis bank loan through the sales girl named zoya, her offical number [protected] and personal number [protected]. She cheated me saying that she will waive off the processing free from her side and once the loan disbursal happen, she will transfer the processing fee to my account, but yet haven't transfer and now she is not attending my call also.

                                      I have all her record audio and her message.
                                      Sep 8, 2019
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 08, 2019
                                      Axis Bank Customer Care's response
                                      Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                      What is this BRN-TO ACCT CLOSED IN FULL AND FINAL SET

                                      MY ACCOUNT DEDUCT 4000 RS. WHY???????????????
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