[Resolved] Axis Bank — credit card applied without my notice

AfreenShaik

Address:

Hyderabad, Telangana, 500081

I got a call from axis bank agent on 1 day. (I don't remember the day exactly)

She started conversation like this call from axis bank, due to maintenance service, we are verifying communication address, she wants me to confirm my current address during call and i did.
After that she requested for consent code which i got message from axis.
Later she informed in the same call i will get another call from verification department, pls respond to that call

On 2nd feb, 3.07pm, got following message
Your credit card application for axis bank my zone credit card with reference no 17264644 has been declined. Pls call [protected] if you did not apply

Due to this my cibil score got impacted which is not tolerance. Can you please take an action on this.

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Mar 27, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

Axis Bank Customer Care's response Hi, we have made a note of the concern raised by you and will get back at the earliest. Regards, Team Axis Bank.

Verified Support

Feb 24, 2020

Axis Bank Customer Care's response Hi, we request you to share with us your contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.