Axis Bank — credit card fraud july 2019

There has been a fraudelent transaction on my credit card on june 20 and june 21, 2019. Transaction value of 38, 000 rs. But the transaction was done in usd in some hotels.

We did not get any sms for these. Just got the sms today from bank to keep the funds in the account for auto debit then we came to know about this.

We spoke to customer care, they said nothing can be done as transaction is more than one month old. This is not acceptable. Axis bank cards are highly prone to fraud. This is the second time this is happening. But this time they are not helpful.
Please assist. The transaction is high value and we are not going to pay anything for this.

Thanks
Vivek