Axis Bank — Credit card interest charges

Respected sir/madam,

To make payment of my referred credit card [protected] bill cheque of rs.155000/- bearing no.006449 dated 15th april 2020 drawn on kotak mahindra bank was dropped at axis bank's colaba branch cheq drop box.

However the cheque didn't get cleared from my account. I tried reaching to the customer care but due to lockdown i was unable to contact anybody.

On account of non clearance of cheque, i have been charged interest and penalty for no fault of mine. The cheque which was dropped is yet to be located and to be on safer side we have instructed our bank to stopped the clearance of the same. And issued a new cheque and cleared my outstanding you am check for your records i have always paid my dues on time and in full
As i write this email i have cleared all my outstanding and it stands nil and axis bank in these tough times with a genuine reason has charged me with ample amount of charges i have been pleading them and at last i have surrendered and paid but i would request everyone to avoid axis bank by all means as they are here just to stab customers