[Resolved]  Axis Bank — Credit card overdues

Address:New Delhi, Delhi, 110085
Website:www.axisbank.com

Dear sir/madam,
My self sangita mohanty having used credit card no xxxx xxxx xxxx 6041 with customer id[protected] in your axis bank, I am a house wife and I used this credit card for my personal use now a days I have facing lots of financial problem in my family life.
Now I write about my credit card details statement which is most painful my embracing life.
In February 2016 my pending balance is 41817.62 and in time I stop purchasing because of my financial crises. And I thought, I will be repayment of credit balance in several installment and I paid part wise from april 2016 to march 2017 and lastly I have paid already 72000/- as on dt 06.03.2017.
In time of October 2016 a fruide transaction of amount 17500/- will held on my credit card . and that time I will inform to customer care and they told me that you filled up a customer dispute form and submit an axis bank branch with a FIR copy from near police station. I have do all things which was told by your branch. And also mail the customer care with attaching the all documents .

But Now the customer care always telephone me that your credit card balance is above 42000/-
Please pay as soon as possible. And threatened me to we are sending collection team to you and so on.
Sir/madam please told me that my out standing balance is 41817.62 and now I paid excess about 30000/- in a year(april2016-March2017) then how much money I will be paid to this credit card.

I have attaching the all documents which was already mailed by me.
Please find a right solution and take necessary action.

Thanking You.
Sangita mohanty
[protected]

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Apr 8, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2017
Axis Bank Customer Care's response
Hi Sangita,

Sorry for the trouble. Please write to us at http://bit.ly/2gulbtN along with the credit card details. Our executive will get back to you.

Regards,
Axis Bank
Complaint comments 

Comments

My personal loan acc no is 417CSP08602158 and my last EMI amount was 32327 rs but by default 42303 rs were deducted from my account .
So please refund my remaining 10000 rs.
I want detailed personal loan statement
my Loan A/c No is ppr[protected]
please send me deatil loan statment on my mail id and also give me the proceedure from where we want to get the loan details and if require to close what is the proceedure

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