[Resolved]  Axis Bank — Credit Card Payment Settlement And Revive The Card Again

Address:

Kolkata, West Bengal

Hi, I am holding an old credit card of your bank-My card no is -[protected] in the name of Mr Rajib Chakraborty. Card has been expired on12/10. But still I have make payment every month as my credit is high near about 1 lak Rs. 5 months earlier Mr.Raktim Baneerjee-A customer relation officer from Ganesh Chandra Avenue branch called me up and said and insist me to settle the card and the settle amount was said by him was Rs.70000/=.I said I can give up to maximum Rs 60000/= and also At that point of time I want a written approval letter from him but he denied to give that and as per verbal communication over ph-no[protected]. I started giving Rs 12000/- every month. After two month some Mr Sujoy Bhattacharya from same branch -a customer relationship manager called me up and said that he is boss of Mr Raktim over ph no[protected] that he got approval of Rs 60000/=, and if I paid the same the he reverse the rest amount and revive my card from zero balance and also said no need to come to branch and no need to take approval copy as all conversation was recorded.I said I have no any document to prove the said mutual settlement amount copy and if bank demands the rest from me after clear the said amount that what would I do. At that time my balance was 35000/= to give.In that month I gave Rs 11000/=cash and next month I gave a cheque of Rs 24000/= which has been credited to your a/c already. Now Yesterday I called my sujoy in his desk no then he said that he is not getting approval for reversal the rest amount and revive the card again.As per him along with the last payment cheque of Rs 24000/=I have also gave my new address proof and pan card Xerox as he said it is required for new card. If your bank stuff doing such things with customer and did false commitment to the customer it is very shameful. I have all the conversation recorded in my mobile as I knew that they are bluffing me. First I have lodge a complain to you if it is not solved then I will go to the consumer forum along with all recorded conversation which i have in my mobile. Hope for an early reply from your end and resolve the issue at your earliest. Regards Rajib Chakraborty