Axis Bank — customer care not responding properly and keeping the phone in silent

Axis Bank — customer care not responding properly and keeping the phone in silent

R Rajkumar@Cloud

I have a kochi metro card when i check with customer care what's the replacement fee for kochi metro card, each and every one from the customer care will say different answers. If i send mail to axisbank regarding the replacement card fee, they are sending reply "please check with any of the metro stations" 2nd question - when will the old balance will get transferred to new card - the reply — please go to nearest axis bank show all the proof and get transfer to new card. One more funny reply — go to any metro station, and they will transfer the balance. No one from back office, doesn't know what answer to provide to customer and i am waiting for 25 days to get all this answer. When i send a mail, there is no sla and they will send stupid reply. Just now i had a call with kochi metro customer care, they mentioned that the balance is not in process, when i had a call yesterday the executive mentioned that it's in process. — what a good performance to tell lie. Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Sep 14, 2019 Updated by Rajkumar@Cloud Hope most of the stupid person is in Kochi Metro Back office Sep 17, 2019 Updated by Rajkumar@Cloud It's already 5 days no answer, When I call your customer support no proper answer. This shows the lethargic style of Back Office, When you are unable to provide customer support, Better learn from HDFC bank, how the customer support is working and get the style of work to be done in time. Verified Support Sep 17, 2019 Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. Sep 17, 2019 Updated by Rajkumar@Cloud Name Rajkumar Dhandapani Contact number[protected] Sep 19, 2019 Updated by Rajkumar@Cloud Hello how long uou need to solve a simple issue Why its taking too much time Are you peoples are aware jow to do this kind ofwork, when a work has yo be completed in 10 days, you peoples are taking a month time Why? Sep 20, 2019 Updated by Rajkumar@Cloud When are you unable to do this simple work, Just a transfer from Old Metro Card to New Metro Card, Why you people are issuing Metro Card? Are your team aware, how do this kind of work? Sep 25, 2019 Updated by Rajkumar@Cloud Hello Where you peoples gone? When can I expect reply?
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