[Resolved] Axis Bank — deactivate one assist and refund the money from axis bank

Siva bharathi

from Chennai, Tamil Nadu

Address:

Kanchipuram, Tamil Nadu

I have received a call from Axis Bank a year before on Nov 4 2017. it was like customer verification they said and was giving some idea about a one assist plan, and they debited 1899 Rs, I just don't want the subscription I tried calling customer care but no response and irresponsible customer service I dont know how to deactivate and I left it and 1899 rs was last now again today i got debited Rs1899 I contacted bank again no response.I have not used that one Assist for the previous year also .Please cancel my subscription for my Axis Master Card ending with 8647. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. My relationship no. is 3034795. I am waiting for confirmation of deletion of this service and also refund the money.

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Jan 10, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Dec 03, 2018

Updated by Siva bharathi I have received a message that the plan was cancelled but still i dint get my money refunded .
I want Rs 3798 to be refunded .Please do the need full
And take action on the bank for taking money like this

Verified Support

Dec 03, 2018

Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Siva,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3772540. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.