[Resolved] Axis Bank — deactivate one assist service from my account

[Resolved] Axis Bank — deactivate one assist service from my account

M MEElo oit from Khawhai, Mizoram

Today just now i received a call from one assist. They explained me about the plan repeatedly even if i told them i am busy in a crowded place. They asked me to confirm with my last 4 digit debit card no. So out of no sense i told my last 4 digit debit card no. And then they charged 1899 instantly. This is so rediculous service just trying to grab money by giving you false future accidental protection. I want to ask axis bank if you guys can't protect our account then why the hell did you promised?? What's the value of opening account in your bank if our money and valuable documents goes into third party services. You guys are sharing our documents with a third party services which should be taken strong action against axis bank. Please refund my full money 1899 back as soon as possible i don't need any third party protection and if axis bank can't protect our money and data then please shut down this bank. My registered mobile number number is [protected]. Thank you. Was this information helpful? No (0) Yes (0)
Dec 20, 2018 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Nov 19, 2018 Axis Bank Customer Care's response Hi, we'd like to help. Please visit us at https://bit.ly/2L3PdBe to share your queries. Thanks for writing in! Regards, Team Axis Bank. Nov 20, 2018 Updated by MEElo oit What to do after going in your given link??? Where should I click? I'm confused because there are many different options too. And just now I started a chart room with your customer service but before a send any messages they closed the chat room. Why so quick?? You don't want to care your customer?? Dec 01, 2018 Updated by MEElo oit I tried every possible way to reach to you guys but it's useless. I know one assist service has been deactivated from my account but I haven't refunded my money. Here is my A/C no: [protected] IFSC:UTIB0001781 Please refund my money soon. Thanks
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Comments

Malaya Ranjan Biswal

from Bhubaneshwar, Odisha

Hi I have an axis ASAP account in jharsuguda branch. today I got a message with your account has been debited rs 257 and rs 46 as consolidate charge..why the hell is the money got debited as my account is a zero balance account.

Axis Bank Customer Care's response, Nov 20, 2018

Verified Support

Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2N8cGCp Regards, Team Axis Bank.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Customer,

We regret the inconvenience caused. Request you to share your membership ID and registered contact number details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.