[Resolved]  Axis Bank — deactivation of oneassist service

I got a call from axis bank on 21/09/2018 for oneassist service. Because of miscommunication the service was activated now i just want to deactivate this service with oneassist, the relationship number is 5321000 and the axis card number ending with 7348. The charged amount is 1899.

Kindly deactivate the service with oneassist and refund the amount.
Was this information helpful?
No (0)
Yes (0)
Oct 26, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
Axis Bank Customer Care's response
Hi, we request you to DM us your registered mobile number, and we will get back to you shortly. Regards, Team Axis Bank
Oct 01, 2018
Updated by patel avni
It has been 6-7 days, I still not get refund and also there is no conformation about the service is deactivated or not. Kindly send me the status of cancellation of OneAssist service.
Complaint comments 

Comments

Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3576511. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
patel avni's [Complaint's author] reply, Oct 2, 2018
Hello,

It has been 7 days and still I did not get refund and also there is no conformation that the OneAssist service is deactivated or not. Kindly refund the amount as soon as possible.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12953
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information