[Resolved] Axis Bank — debit freeze and no one know how to unfreeze even branch is not giving me a proper answer | |||
Hello, I have open a bank account in axis bank on 31/08/2018 its an asap account account no:-[protected]. I have contacted the branch already and they says sir write an application regarding where do u receive that money. I have done everything according to them. They say sir u will receive a call from us in 2 working days from us regarding this issue. After 2 days i have received no call from them so i go to branch again and they say that wait for 1 more day they have forwarded my letter to mumbai main branch. Its been 5 days and i have not received any call from branch or customer care. When ever i call customer care they say sir branch will take action branch peoples says mumbai branch wil take action i have taken that money from my friend bcz i am in urgent need of money and after receiving money my account get frozen. This is not the way to deal with ur customer axis. And branch member even says "ki sir hamare hath me kuch ni h account uppar se freeze hua h". Even my account got freezen without giving me any notification. I hope u will help me as soon as possible My contact no [protected] Was this information helpful? | |||
Oct 20, 2018 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Sep 19, 2018 Axis Bank Customer Care's response Hi, We are looking into your query and will get back to you within 48 working hours. Regards, Team Axis Bank.
Verified Support Sep 19, 2018 Axis Bank Customer Care's response Hi, we request you to visit the link for further assistance. https://bit.ly/2NJKKFo Regards, Team Axis Bank.
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 2 Comments | |||
Comments
I transfered money using Axis bank account through IMPS, the amount got debited but the same was not credited to the payee's account. When I checked the transaction status it is showing as "suspect".
No idea when the trasaction is going to be cleared.
No idea when the trasaction is going to be cleared.
Axis Bank Customer Care's response, Sep 19, 2018
Verified Support
Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2Na7gH8 . Regards, Team Axis Bank.
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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Regards,
Neel kamal jaiswal
pH:9051046877