[Resolved]  Axis Bank — Delay is loan formalities...

Address:	400063
Website:	Axis bank

To whom so ever it may concern!!

I am an unfortunate customer of axis bank who got trapped to take home loan from your bank!!

Myself aditi from mumbai who applied for home loan in the month of december 2015 with the promise from your agents that it takes only 5 working days to process the loan, but till date you bank has not dispersed money and still processing papers and what not… my builder has been really supportive all this while giving you bank time but now they have given us warning of 18% interest on the demand.

Be assured that interest axis bank will have to pay on my behalf because of the delay and lethargic attitude of your people, ever though axis bank is full of bunch of incompetent people who did not get job anywhere so axis employed them!!

Have made complaints on your toll free but no one cared to look into my case, i am forced to take another root if this matter is not resolved.

Have requested by builder also to black list from their list and not to recommend you guys to their customer, and to which they actually gave a positive signal. Even the people involved from builder side are shocked with the number of follow up that they need to do from you in comparison to other banks.

Your people tell us that some papers are pending from builder and when builder follow up from them the agent informs them that we are delaying in paper work!!

Will anyone care to tell that does it take 4 months for loan processing, i did not go to sbi as your agent told me it takes 15 days they are slow and we will process it within 5 working days…. I am sure sbi would not have taken 4 months how close they may be!!

I was told that there is no processing fees for axis there is a offer going on whereas rest bank will charge you 9k when they were selling me home loan, and at the time of signing the documents they gave us 17k estimate of loan processing fee. When we cross questioned the people involved suddenly that fee dropped to 11k. Wow how flexible you people are 10 min discussion an agent has authority to give discount of 6k on processing fee!!

All this i am writing to you coz now is 18% interest on demand is not what i am going to pay the builder, so keep the money ready to handover to my builder because of your lazy, incompetent, dishonest employees/agents!!

Builder crm and myself along with my husband informed your agent to disperse the money any how in the month of march and are regularly following up with your employee and agents involved, to which your team told us last week that bank freezed all the accounts from 23rd march without any prior intimation because of which your loan amount will be dispersed by april 2ndand since today morning your team stopped taking our calls. Don’t you guys inform your employees and suddenly stop processing loans one fine day…

I need response from your management now, tired of talking to these agent! Will have to take support of govt. Bodies and consumer forum if i don’t hear from anyone before end of the day. Because of you top management people i am under pressure from our builder, they have taken all the documents my registry, loan applications and now they are asking us to contact dsa and not bank to resolve the concern. Your people are actually forcing us to goto police and take legal action against axis bank, you have taken my property documents 2 months back and till not did not disperse the loan also.

Person responsible- axis bank employee
Manoj kasare
Sm - mortgages


Thank you once again for this mental harassment!!