[Resolved]  Axis Bank — did not meet committed rate of interest and processing fee charge while disbursing personal loan

Address:	PUNE, Pune, Maharashtra, 411037
Website:	www.axisbank.com

Hi Sir/Madam,
I have taken personal loan from Axis Bank. While taking confirmation from me regarding disbursement of loan, the representative said me that the Processing fee will be 1.49% and Rate Of Interest will be 16.99%. But in welcome letter kit they charged rate of interest 17.49% and processing fee 2%. This is exactly not as committed by them. Also the disbursed amount credited in my account on the 15th April 2019, but they sent message that the amount is disbursed on 12th April 2019. I don't have any proof for committed ROI and processing fee. We had conversation on cellphone. I asked him to send the email confirmation regarding ROI and processing fee whatever we discussed on call, but he said it will come after disbursing amount in welcome kit. Hence I said him to process for disbursement. But when I got welcome kit letter the mentioned ROI and processing fee is not charged as communicated.

Could you please help me how can I tackle this situation OR could you please help me in this concern?