[Resolved]  Axis Bank — Does it take 6 months to process a top-up loan

Address:

Mumbai City, Maharashtra, 400050

I have applied for a top-up loan of 12 lakhs and transfer of home loan from icici bank to axis bank of 2.45 lakhs around 15 april 2016. Since then the process is on. I wrote a long mail describing the frustration that i have been subjected to the branch head (Bandra reclamation) of axis bank marking a copy to mr. Sangram and mr. Ayush morarka from your kalina loan servicing office. On 29th august 2016.

On 30th august 2016, i received a return mail from one mr. Gaurav singh with a promise that the processing would be done within six working days. I waited for it and then on 16th or 17th september 2016 i visited the reclamation branch and had the branch head to call kalina. Finally, i received the home loan closure cheque on 20th september 2016. I promptly submitted the cheque to icici bank and retrived the documents and submitted the same to axis bank on 29th september 2016. (Loan application id. 4623743)

Now i am told that the top-up loan validation process will be done. The office is calling to collect the documents. They are not even sure as to what documents have to be collected as each calls with a different list. And i am told that the process would take 7-8 working days.

Today, it is 2nd october 2017, i think axis can wait for some more days because on 15th october 2016 this ordeal would have completed full six months.

I just can't understand the fact that even after taking six months the process of document collection and validation is not over. When you call this loan service "axis bank asset power" do you promise this type of service and speed.

Next time when any of your customer desperately needs funds to meet a personal crisis, and decides to apply for asset power loan, please do suggest him in advance that he should apply for it 7-9 months in advance. Because we are axis bank and we take our own time.

Keep it up. Your service standards grounds me... Makes me nostalgic of indian ways... Any crap that you give the customer, he has to accept it with grace.