[Resolved] Axis Bank — Duplicate transaction amount is not refunded

sabariji1985

Address:	695581
Website:	retail.axisbank.co.in

I have made a transaction through myntra online on 30th october 2016. The transaction has been made twice. When i contacted myntra, they mentioned that the duplicate transaction has been declined and the refund request is already sent to axis bank for refund. The declined transaction id is:[protected]oct2016 - rs 3541.33 12:16am). But when i contacted axis bank, they are saying, they haven't got any notification from myntra and amount is not refunded yet.

It's been five months i have been contacting myntra and axis bank. Both parties are playing with consumer without resolving this issue.
Kindly help me to get my amount. Greatly appreciate your help.

Regards,
Priya c

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May 2, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Mar 29, 2017

Updated by sabariji1985 No further email from Axis bank, sir. Neither an acknowledgement email. Deeply depressed. Poor customer service.

Verified Support

Mar 29, 2017

Axis Bank Customer Care's response Hi Priya,

Sorry for the trouble. Please write to us at http://bit.ly/2marBCo along with the transaction details. In case you have already raised a compliant, please share the reference number which you may have received from the last channel approached for us to look into it.

Regards,
Axis Bank

May 06, 2017

Updated by sabariji1985 Dear Axis bank,

First, what you have shared the above link is invalid. Second, I've put forth my complaints in http://web2.axisbank.com/WebForms/grievance-redressal/grievance-redressal.aspx. And, there is no complaint ID I have got. This is totally unfair.

I don't know what is happening at your end. I HAVE NEVER SEEN SUCH A POOR SERVICE ELSEWHERE. It's not the small amount for me to leave. You put yourself in consumers' shoes. If you can't resolve an issue for six months, what kind of customer service you are providing.

Dear Consumer court, I'm deeply distressed as a consumer. Request you to take necessary action against AXIS bank.

Regards,
Priya

Jun 26, 2017

Updated by sabariji1985 Dear Axis Bank, Any updates? Pls reply.