Axis Bank — Failed ECS / customer legal document lost / harassment and threatening calls

Address:

Chennai, Tamil Nadu

Respected Sir / Madam,

I would like to lodge a complaint against Axis Bank, Chennai for threatening me, harassing me, making me fear for my health, I am suffering severe anxiety attach, high BP, nausea, since Axis bank is making threatening phone call to me on many occasions.
Case Gist: - I have availed a home with Axis Bank bearing number: PHR[protected] few years back. For some personal reasons, I decided to open a saving account in Axis bank and the EMI be deducted from the said account through SI. This was reconfirmed when I called call centre. Accordingly, on 1st week of July 2015, I walked in to Axis Bank @ Mugappair: Plot.No.46, Block No.1, Bazaar Street, Mugappair East, Chennai 37 (IFSC Code: UTIB00345; MICR:[protected] and my SB account number: [protected]) was subsequently allotted to me. The sole purpose was to ensure my Pre EMI is being deducted from Axis Bank directly and not Citibank where I had the earlier ECS too. I have also informed this to Axis and subsequently my relationship with Citibank was closed. I was apprised this would be done in one week’s time. I had also personally visited the branch on many occasions and was apprised this would be done and I need not worry about
The issue started for me in the month of August, I received an sms stating my ECS bounced, subsequently when I called the phone banking division, I was told my ECS was not processed since the account has been closed and subsequently closed to my surprise. When I visited the branch, no one was aware of the situation, in the meanwhile, I started receiving threatening and alteast 25-30 collection calls a day and they started to harass me inspite of me begging and stating the above facts. I had to cancel all my personal work, travel from my native, take loss of pay leave from employment and visit the branch and to my surprise I was not given proper service. No one till I wrote the Email had a clue to my query. As a result of this, my health worsened badly as mentioned above.
I have also informed my KIN in case of any eventuality Axis bank is responsible. I do not have much of monetary support to visit doctor because of this.
Again, I visited the axis bank, again after cancelling all my appointments and incur loss of pay, t and I was apprised the document dully signed by my at the time of account opening was lost. When I asked the branch manager, how a bank can be so careless, and why is collection people harassing me, threatening me on all day( at least 45 times a day) they were unable to give me an answer). I have written to Axis bank senior management, they have simply come up this was an inadvertent error.
As a law abiding citizen, inspite of all my hardships mentioned above, I had dully issued a cheque towards the august EMI and signed a fresh Mandate for the screw up by Axis bank.
Wish to highlight no one in Axis is reachable over phone, especially The team of senior management is also not entertaining phone calls, I receive missed calls and immediately they state in mails by stating I am not reachable while my numbers is reachable 24/7. Even If I call them back, no one answers.
I have incurred tremendous financial loss apart from health issues because of this as cited above, I would like RBI hereby to look into this and award a penalty to the highest extent possible for providing such bad service. I also fear that Axis bank would take drastic steps against this me since I have bought out this matter to RBI. Please help me solve this. Would like to humbly ask the governing body that is this how banks are allowed to operate and is this how banks are regulated and governed.

I may be reached @ [protected]@yahoo.co.in ; +[protected].