Axis Bank — fast tag applied online on bank's website but fastag not delivered within promised timeline

Puneet762

from Chandigarh, Chandigarh

Address:	134109
Website:	etc.axisbank.co.in

I have applied for the fast tag from the axis bank and payment was confirmed for the issuance of fast tag against receipt number :[protected].
When the payment was confirmed and receipt was generated no notification or intimation was given regarding how the fast tag is delivered to me.
When applying for the fast tag it was assured that fast tag will be delivered within 7 working days.
It has been 14 days and still there is no update for the delivery, no tracking number was also shared with me so that i can track the status of my order.
When called to customer care number [protected] multiple times call is not picked. Also mail was sent to bank only computer generated reply was given one time only and further no body is responding.
Now as fast tag is compulsory from tomorrow onwards who will take responsibility for not delivering services despite of paying towards bank in advance

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Axis Bank customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by Puneet762 Axis bank is delivering sms every day to recharge my fasttag wallet but how can i use fasttag wallet when bank has not delivered fasttag to me even after 14 days

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 23, 2019

Updated by Puneet762 Dear Axis bank team don't just paste the predefined messages to all the consumers who have registered to get FASTTAG from your bank. Just improve the procedure so that consumers will not get harassment from your side.When ever called to your customer support number no body bothers to pick the call, how can you provide the solution to the problem that a consumer is facing.

No tracking system where i can track the current status of the fast tag registered. Mail was also delivered to you regarding this but the result is still the same