[Resolved] Axis Bank — fastag application - tag not received after more than 2 weeks

Omprakash Khetan

from Mumbai, Maharashtra

Address:

Akola, Maharashtra, 444001

I applied for a fastag for my vehicle. Completed the form properly and even uploaded the necessary documents and paid the security deposit. Logged in the account using wallet id and even recharged the account with inr 200.00
It's more than 2 weeks, but there is no communication from axis. I even tried calling but there was no response on [protected] (Atleast for 15 mins) neither there was any response to mail sent to etc. [protected]@axisbank.com since more than a week.
This is not at all acceptable. I already paid inr 400.00 and waited for more than 2 weeks i. E. More than 10 working days. I feel i have been cheated.

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Jan 22, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.