Axis Bank — fastag is not delivered and it is more than 6 weeks, 1 and half month

Axis Bank — fastag is not delivered and it is more than 6 weeks, 1 and half month

R rayaluc from Chennai, Tamil Nadu

Hi, I applied for axis bank fastag for almost one and half month now in mid of november, 2019. Got the customer id and wallet id. Even i recharged the wallet with 500 inr. Still i didn't receive the physical tag. I followed up mulitple time on email and no repsonse. Call centre number is just hopeless with no reach. I feel this is a fraud and with no accountability. Seeking for help and resolution. Thanks in advance. Regards, - rayalu Mail id i sent to follow up: etc. [protected]@axisbank.com Customer id:[protected] Wallet id: [protected] Was this information helpful? No (0) Yes (0)
Axis Bank customer support has been notified about the posted complaint. Verified Support Dec 26, 2019 Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank. Dec 26, 2019 Updated by rayaluc This is the same response since last three weeks and hope this time this is not the case, but will really get the Fastag. Even last time they even provided a POD number to check after couple of days to track the courier, which is a farse again! I will wait to hear couple of days more for me to move to next step. Thanks in advance, still!
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rayaluc

from Chennai, Tamil Nadu

This is the same response since last three weeks and hope this time this is not the case, but will really get the Fastag. Even last time they even provided a POD number to check after couple of days to track the courier, which is a farse again! I will wait to hear couple of days more for me to move to next step. Thanks in advance, still!

Axis Bank Customer Care's response, Dec 26, 2019

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at etc.management@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.