Axis Bank — fastag not delivered even after 20 days

Vaibhav2312

Address:

Mohali, Punjab

I applied for fastag on 15th dec, money deducted from my account, till today 9th jan i have not received my tag.

I sent multiple emails, raised multiple srs nothing is happening. Send email to pno and nodal officer even these people are not responding.

Height is without a tag they even did auto recharge as well and deducted more money from my account on 8th jan.

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.

Jan 12, 2020

Updated by Vaibhav2312 I had contacted support multiple times and emailed them at least 10 times nothing is happening.

Jan 15, 2020

Updated by Vaibhav2312 Not gettimg any update from AXIS bank in this

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Comments

Vishal Pulse

from Mumbai, Maharashtra

I have booked fast tag on 03rd Dec 2019. Still I have not received it. Helpline number[protected] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Rs. 200 as deposit has siphoned up by axis bank.

My vallet ID is [protected]

Axis Bank Customer Care's response, Jan 10, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.