Submit a Complaint
Banks
Axis Bank

[Resolved]  Axis Bank — fastag not received - applied more than 2 weeks back

I had applied for a fastag at axis bank, tiruvalla, kerala on 25.11.2019 and had been told that i would receive the same within 7 working days. Today is 11th december and have still not received the same though i have received wallet id. I would be travelling next week and with cut off date for fastag as 15th dec, i require it very urgently. Having taken it at axis bank, i am unable to take it at another bank, since my phone number is linked with it.

Kindly let me know when i will get my fastag.
Was this information helpful?
No (0)
Yes (0)
Jan 12, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2019
Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
Complaint comments 
2 Comments

Related Axis Bank reviews

[Resolved]Axis Bank / Credit Card - not received3[Resolved]Axis Bank Bangalore - Debit Card Pin No:14[Resolved]Axis Bank Credit Card - No advance intimation about the bill of Credit card due bill till the last date of payment6[Resolved]Axis Bank - Non Receipt of Credit Card2[Resolved]Axis Bank, Nagpur - Debit card5
View all 12951 Axis Bank Reviews

Comments

I have applied for Axis bank fastag on 23-11-19 and received mail communication from bank about receiving of the same within 7 days but still don't get it till 05-12-19. Customer id[protected]
Reply
Axis Bank Customer Care's response, Dec 11, 2019
Verified Support
Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
Ordered fastag with axis bank on nov 28 2019 but did not recieve till date and no other correspondence has been received.

Reply
Axis Bank Customer Care's response, Dec 11, 2019
Verified Support
Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12951
    Pending
    0
    Resolved
    6557
    View all 12951 Axis Bank reviews & complaints
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information