[Resolved] Axis Bank — fastag not received physically. no tracking facility available.

1987deepak.gupta

from Delhi, Delhi

Dec 30, 2019

Address: A-13, DK Road, Mohan Gaeden, Uttam Nagar New Delhi, New Delhi, Delhi, 110059

I applied fast tag on 21 dec.19. Axis bank confirm for 7 days delivery. But they did not delivered and not updated any information regarding delivery.

However there is no option for tracking the delivery at axis bank.
Their customer care no is dedicated for speaking advertisement of shopping cloths and other items but no information for fast tag.

This number [protected] is fake no. To manipulate customers and not to registered any complaint or help and on their banking customer care no. They did not answer any thing related to fast tag.

If you want to cancel your fast tag, there is no option is there except getting stress.

I am challenging axis bank prove me wrong.

This is worst service of axis bank. Beware all from axis bank this service and not to use this service from axis bank.

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Jan 30, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Comments

@kss

Jan 1, 2020

Is there a minus rating possible? If so I would give -5 stars. Not only are they not delivering the tags for which they collected money, there is no way to track its status nor get them to communicate at all. Pathetic is not the word!