[Resolved] Axis Bank — fastag not received sofar

Sathish2806

from Hyderabad, Telangana

Address:

MoosaPet, Hyderabad, Rangareddy, Andhra Pradesh, 500018

I have booked fastag on 20th december 2019 but still not received. I called customer care but no proper response. I waited for 12 min to get the cc executive he simply says you will get it shortly and hung up the call. I emailed to etc. [protected]@axisbank.com the take a complaint and without my notice they have closed the complaint.
Worst thing they auto debited rs.800 recharge my fastag which i have received yet. Once again i have raise a complaint to remove auto debit but no response so far. They simply gave complaint number...
I feel i made a mistake by taking fastag from axis bank
Regards,
Sathish kumar
[protected]

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Jan 10, 2020

Complaint marked as Resolved

My complaint is not resolved yet... How come they mentioned that it is resolved? Sathish Kumar

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we tried contacting you on multiple occasions, however, we were unable to connect as the number was not reachable. Request you to share with us your preferred time of contact along with an alternate number and we will get in touch with you to offer the necessary assistance. Regards, Team Axis Bank.

Jan 09, 2020

Updated by Sathish2806 Please note my alternate number[protected].

Regards,
Sathish Kumar

Jan 09, 2020

Updated by Sathish2806 Preferred time to contact is between 3.30PM to 6.00PM on weekdays. If i miss the call also then i will call back

Sathish Kumar