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Axis Bank — fastag recharge problem in axis bank fastag

Address:Howrah, West Bengal, 711227

I purchased axis bank fastag on 13.12.2019 at nivedita setu toll plaza bally, howrah by paying rs. 600. My vehicle number is wb02y1734 and registered mobile number is [protected]. After issue of fastag i received message in my mobile that rs. 100 is deposited in my fastag account. But in axis bank website it is showing that they have no record of my vehicle. Even the complaint site of axis bank is designed in such a way only complaint can be lodged through registered mobile. I am not a customer of axis bank and unable to lodge complaint with them. I am at a fix what to do regarding recharge of my fastag account. Jayanta kumar sarkar
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2020
Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
Jan 11, 2020
Updated by Jayanta1992 This number is not responding.
Jan 11, 2020
Updated by Jayanta1992 I want to refund the fastag and get back the money. I am getting computerized voice and ultimately reaching nowhere. There is no system of sending complaint to O you as you are no accepting any mail from unregistered email.
Feb 04, 2020
Updated by Jayanta1992 Entered AXIS Bank fastag site through NHAI website and put the data. The site of AXIS Bank is showing that they have no record of my fastag, Please advise me what I should do with the fastag sticker with AXIS Bank logo?
Feb 15, 2020
Updated by Jayanta1992 Axis Bank website entered through NHAI portal is still showing they have no record of my vehicle. I am unable to use fastag sticker. I now want to return the fastag sticker issued by AXIS Bank and purchase new fastag sticker. How to get my deposited money?
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Comments

One of the worst service by Axis Bank in recharge of fastag [protected] this is my wallet number in this regard I approached the bank in Bangalore near by Leela palace hotel she is insisting me to open an account and deposit Rupees 15000 fifteen thousand I don't what to do
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