[Resolved] Axis Bank — fastag status cannot be tracked

Krishna Pada Das

Address:

A/6 jhinuk abasan, Purba Medinipur, West Bengal

I have applied for the fastag from axis bank fastag portal. I have already paid all the charges but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not yet delivered to the designated address. Also their customer service number is not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

kindly look into the matter for the fastest delivery of my fastag because I'm facing great inconveniences.

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Feb 2, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.