[Resolved] Axis Bank — fraud through axis asap account

Pawan6381

from new delhi, Delhi

Address:

Uttam nagar branch, New Delhi, Delhi

Yesterday on dated 4 june 2019 I have opened an AXIS ASAP bank account through online form filling and providing my ADHAAR and PAN details. I have also deposited Rs.1000.00 in this newly created account.

Now, today dated 5 june 2019 I suddenly received a sms from the bank as "Your A/c 773276 is debited by Rs.1000 on 5 june2019 Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."I
called the mentioned customer care number asking the reason for the account closure but didnt get satisfactory answer..infact they dont have good knowledge regarding this.
Please note I did not given any consent for account closure. Kindly look into the issue on an urgent basis and refund the money or reopen my account.

With regards

pawan kumar.
A/c no 773276
Magu.[protected]@ gmail.com

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Jul 5, 2019

Complaint marked as Resolved

Got their email as well as call by their executive to collect the demand draft from their branch office...thnks axis team aspecially pankaj bhardwaj

Axis Bank customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by Pawan6381 In revert for my complaint I have just got an email having a phone no of someone (so called raman)...i have been trying to contact him...but all in vain...no response...totally irresponsible axis team

Verified Support

Jun 11, 2019

Axis Bank Customer Care's response Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

Jul 04, 2019

Updated by Pawan6381 Not get my refund yet...its already been a month ...hw much time would u like more...should i move to banking ombudsman...