[Resolved]  Axis Bank — Fraudulent transaction and not reverted back money

Address: Mumbai City, Maharashtra, 400059

Website: www.axisbank.com

Dear Sir / Madam

I am an Axis bank Account Holder (ac no: xxxxxxxxxxxxxxx), jubilee hills, hyderabad. My account has been debited with 70 INR twice (140 INR) and 9897 INR (Total amount – 10037 INR) on[protected]. From the total amount of 10037 INR, 140 INR has been reverted back to my amount, while the remaining amount of 9898 INR still remains in dispute. I came to know of this fraud transaction as I got phone and email notification of these transactions on[protected]. (Note : Incase of any online transaction, OTP –One time password should be generated, there was no otp generated for this transaction, and the bank is not taking any authority/acceptance of the fact that the fraud happened by surpassing the OTP security ). Since there was an obvious security breach I was obliged to blocked all online transaction modes from my account since then.
[protected]
I filed an FIR (midc)and registered a compliant
[protected]
I got my complaint/ request no 160xxxx289
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Call to Mahakali axis branch: mere Neglegance/sarcasm
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Mailed nodal officer with snap shot of SMS and Police FIR for more information towards the fraudulent transaction
This whole exercise has caused a lot of both mental and financial pressure. MY HARD EARNED MONEY DEPOSITED IN AXIS BANK IS FREEZED AS SOME FRAUD USED. TO RETRIEVE THIS HARD EARNED MONEY I HAVE TO KEEP SPENDING MY OFFICE HOURS TO VISIT AXIS BANK BRANCHED AND TALK TO THE NON EFFICIENT CALL CENTER EXECUTIVES.