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[Resolved]  Axis Bank — Fraudulent transaction complaint : money taken without authorization

Address:600028

I have sb account with axis in raja annamalai puram branch. Last monday (10/10/2016) i received a message in my mobile that a sum of rs.7000/- has been debited, immediately i got in a conversation with customer care executive of axis bank and raised complaint as i have not withdrew the money. I was told that the money has been taken from an atm in gumidipoondi, i registered the complaint & also requested to block my debit card immediately.

I have also registered a complaint with tamil nadu police for the same.

No action from axis bank as well as the police.
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May 14, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2016
Axis Bank Customer Care's response Hi,

It’s perfectly understandable that you’re very upset about what’s happened. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

Regards,
Axis Bank
Nov 08, 2016
Updated by vaasavimohan Axis bank complaint number:25506230

Please let me know i[censored] need any other info.
Verified Support
Nov 08, 2016
Axis Bank Customer Care's response Hi,

We have raised a chargeback vide dispute ID:[protected] and it would take sometime for us to investigate the matter further. For any further updates, you may contact our toll free numbers[protected]/[protected]. Alternatively, you may also get the update by registering your complaint via http://bit.ly/2dZ5X0W .

Regards,
Axis Bank
Nov 08, 2016
Updated by vaasavimohan Already it took one month. When I raised complaint, In customer care they said it will take 20 days. Whats the status of Request which i created. What action Axis bank did the bank as taken till now. I didn't get call from Axis bank till now.
Nov 28, 2016
Updated by vaasavimohan Can I know the status of this dispute ID:[protected]
Dec 15, 2016
Updated by vaasavimohan Whether Axis bank is working or completely shutdown. Is this how Axis bank treat your customers.
Feb 22, 2017
Updated by vaasavimohan No Reponse til now from Axis bank.

Axis Bank Customer Care's response, Nov 08, 2016
Hi,

We have raised a chargeback vide dispute ID:[protected] and it would take sometime for us to investigate the matter further. For any further updates, you may contact our toll free numbers[protected]/[protected]. Alternatively, you may also get the update by registering your complaint via http://bit.ly/2dZ5X0W .

Regards,
Axis Bank
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Comments

I relieved on October 7th .I didn't receive my pay for those 7 days. I got only my last month's incentive. My employee id is 121808.my mail Id is [protected]@yahoo.com
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