Axis Bank — fraudulent transaction - unauthorized deductions

Aditya00

from Delhi, Delhi

Address:

245304

Hello team,

Unauthorized multiples transactions had happened suddenly within minutes without any concern.

Transactions date : 20/11/2019

Multiple transactions occur through details -
40 - ecom pur/google *youtu/g.co/helppay#/201119/17:20
2000- ecom pur/google *youtu/g.co/helppay#/201119/17:20
2000- ecom pur/google *youtu/g.co/helppay#/201119/17:21
2000- ecom pur/google *youtu/g.co/helppay#/201119/17:21
1000- ecom pur/google *youtu/g.co/helppay#/201119/17:22

Total deducted amount - 7040

I had never used this card on the related payments.
Please investigate this as soon as possible and refund my money back.
And let me know if you need any further information.

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Nov 21, 2019

Updated by Aditya00 Hello Team,
I had provided you the details on DM 2hr ago. but not received any lead from your side yet.

Kindly look into my queries asap.
Regards
Aditya Aggarwal

Verified Support

Nov 21, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Fraud-ccdcsa-4.aspx Regards, Team Axis Bank.

Nov 23, 2019

Updated by Aditya00 Already use the same. Status is pending from the past 2 days.

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Comments

Dr. Mayur Patel

from Ahmedabad, Gujarat

I have saving accunt in axis bank last many years, but now a days from some time onwords my accunt debited consolidation charges from more than 5 months. in well maintaine accunt n regular used.
for what reason i cant under stand. how can this preventable nd Revesible????????????????????????????????????????

abhijit_2527

from Delhi, Delhi

This is to bring to your notice that my debit card was expired in September 219 and new card was issued which not yet linked with my account.
I am continuously following up for that by regular visit to bank but the staff is not able to do so more over they are not able to tell me actual time

Axis Bank Customer Care's response, Nov 21, 2019

Verified Support

Hi, we are here to help! Please provide us with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.