Axis Bank — Home loan query not solved despite of reminders

Address:

380001

• sanctioned loan amount : 10 lacs
• emi amount : 12479
• emi due date : 10th of every month
• date of birth : 27/06/1976

I have taken home loan vide loan no : phr[protected] from axis bank and given nach mandate and same registered in my bank (Bank of baroda).

On the date of emi, i found that my emi has not deducted from my bank so i have contacted to axis bank, shivalik branch, at that time axis bank inform me that the transaction of emi has been rejected by bob and given me umrn no but not given me transaction id no, so i went to bob and produce umrn no and say why the tranction rejected, in reply bob said that they have not received any transaction for this and if any transction made by axis bank so give me transaction id.

I contact axis bank once again for transaction id but axis bank insist me to fill up new ach mandate but not given me transaction id for earlier transaction. So i doubt that they have not send any transaction and irritate me. If you will not produce me transaction id or reason of rejection of transaction, how i will manage with my bank for future emi.

Wheneve i call to customer center they advice me to go to branch, but sir, i am a service man so how can i go to branch everyday.

So i request to axis bank to produce me transaction id no so that i can process with my bank.

Further i have given cheque of rs. 12479 vide ch no 61 of bob dariapur br dated 11/7/17 & rs. 24 vide ch no 835304 of sbi dated 7/7/17, but your bank does not withdrwal my emi either from nach or by cheque which i have given to your branch at shivalik branch, ahmedabad and call me for non payment of emi.

Please request you to provide me transaction id of my transaction rejected (If any) and deposit cheques which i have given to you against my due for your mistake. And inform your collection department they are irritate me by constant calling for due amt.