[Resolved] Axis Bank — i did not receive new debit card (chip enabled).

Dolan Mandal

from Puruliya, West Bengal

Address:

13, Bibi Ganj Lane, Gorabazar, Berhampore, Murshidabad., 742101

I have an account bearing no. [protected] with you since long. My debit card was also valid upto 2023. But due to new govt. Rules my card became invalid in 31.12.2018. I visit the bank before my card became invalid several times for enquiring about my dabit card, but they told me that "we will see it". And till today they are "see it". I had not receive my card yet.
Please do the needful from your end at the earliest.
Thank you.

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May 23, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Axis Bank Customer Care's response Hi, please do not share your personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM/Inbox your specific query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. We have noted your message and will get back to you at the earliest. If it's urgent and you'd like to get in touch right away, please log onto our online chat https://bit.ly/2wzjjXs available from 7 am to 11 pm, 7 days a week. Our phone-banking service is also available to assist you 24x7 on[protected]/[protected]. You can also log onto our Mobile App and Internet banking for banking services round the clock. Regards, Team Axis Bank.

Verified Support

Apr 19, 2019

Axis Bank Customer Care's response Hi, regret the inconvenience caused. We're here to help! Please DM us your registered contact number and we will get back to you shortly. Regards, Team Axis Bank

Verified Support

Apr 19, 2019

Axis Bank Customer Care's response Hi, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Verified Support

Apr 20, 2019

Axis Bank Customer Care's response Hi, we request you to confirm the branch details where you have visited to check and assist you. Sorry for the trouble. Regards, Team Axis Bank.

Verified Support

Apr 20, 2019

Axis Bank Customer Care's response Hi, we have responded to your concern via DM. Thanks for writing in! Regards, Team Axis Bank.