[Resolved] Axis Bank — imps fund transfer not receipt and not helping nature

mehfuz farooqui

from Mumbai, Maharashtra

Apr 28, 2019

Address: Thane, Maharashtra, 401107

Hi
My name is mehfuz farooqui and my axis bank saving account no. [protected]
I did online imps (Ref.[protected] of rs1020 from my kotak to axis bank. Attached is the received message screen shot. When i checked online in axis bank the amount of 1020rs was not reflecting.
I did complaint to axis bank via visiting branch and a chain of email as well. But they are not willing to help me out.
Please do something

Thanks
Mehfuz

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May 31, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

Axis Bank Customer Care's response Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest.
Please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise.
Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq. Thanks and regards, Team Axis Bank

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Comments

Harshabardhan Samantara

from Kolkata, West Bengal

Apr 29, 2019

Dear Sir/Madam,
On 13 April 2019 my account ([protected]) has been deducted ₹ 885 rupees for consolidated charges, but I am fully sure that I had never activate any service or any Demat account .So may I know why this transaction happened. I want refund back .

imps fund transfer not receipt and not helping nature - Comment #3419188 - Image #0

Axis Bank Customer Care's response, Apr 29, 2019

Verified Support

Hi, we understand your concern. We believe in complete transparency and disclosure about all our service fees and charges. You can learn about them on this link http://bit.ly/2MuqwTe.
Please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

Pallavi shakya

from Mumbai, Maharashtra

Apr 29, 2019

They charged me rs.366 thrice in the name of consolidation charges i want refund.i want refund this is not the way

Axis Bank Customer Care's response, Apr 29, 2019

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.