[Resolved] Axis Bank — Imps transfer didn't happen

niteshwadh

Address:	Mumbai City, Maharashtra, 401107
Website:	www.axisbank.com mobile banking

I'm holding an NRO account with Axis bank and hardly do any transactions with Axis bank because of service issues.
i did one IMPS transfer of 10, 000 Rs yesterday evening around 5:00 p.m from my NRO account [protected] to Kotak Mahindra Bank under ref # IMPS/P2A/[protected] / [protected]KKBK.
I called your contact centre yesterday to find out why the funds are not credited and I got a revert that wait till today morning and it will be credited to beneficiary account. Amount is still not credited and again I called the call centre and the officer replied that it is showing for your transaction Timed out and it will take 2 working days and not sure whether it will credited back to my account or beneficiary account. This is not problem that session timed out. I want to know where the funds and when it will be credited IMPS?

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Nov 18, 2016

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Axis Bank Customer Care's response Hi Nitesh,

Sorry for the trouble. Please write to us at http://bit.ly/2dGmZPC along with the account number and the transaction details for us to assist you.

Regards,
Axis Bank