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My father had a salary account with Axis Bank, which included an insurance and accidental claim benefit. In March 2024, he met with a serious accident and was admitted to the ICU. He remained fully bedridden for three months full body paralyzed and sadly passed away in June 2024.
When we went to close his account, the bank informed us that we could claim the insurance linked to his salary account. Given the financial burden of hospital expenses and loans, we submitted all required documents for the insurance claim — including the death certificate, hospital bills, FIR copy, witness statements, and more.
To our shock, the claim was rejected with a bizarre reason: that the debit card linked to the account hadn’t been used in the last three months. How could someone who was paralyzed and bedridden possibly use a debit card during that time? It’s a completely inhuman and senseless condition.
We were not even aware that this was a requirement — and frankly, who would think of swiping a card during a medical emergency or end-of-life situation? Despite multiple follow-ups, submitting every document they asked for, and even my mother — a paralytic patient herself — visiting the bank several times, they have still not processed the claim.
This has been a painful and deeply disappointing experience with Axis Bank. They seem to hide behind small technical clauses to deny rightful claims, without any empathy or humanity. It’s heartbreaking to see a bank treat grieving families this way.
#AxisBank #InsuranceClaim #CustomerServiceFail #BankingIssues #AxisBankDisappointment #DeathClaimRejected #HospitalBills #ClaimDenied #FamilyLoss #FinancialHardship #AccountabilityMatters #InsensitiveBanking #GrievanceRedressal Was this information helpful? | 
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