Axis Bank Complaints & Reviews

Details:
Customer Name: Manisha Jaiswani
Customer ID:[protected]
Account Number: [protected]
Branch: Raja Park, Jaipur
Branch Manager: Ms. Rakhee Sharma
Service Request No.:[protected]
Complaint:
I opened a savings account with Axis Bank after completing full Video KYC and PAN verification. The bank confirmed activation and I transferred my funds. However, suddenly and without any...

Date of transaction is 15 april

I received 10k+ from friend and then someone did complaint on my account (4th layer) I called to axis helpline number they said to go branch then I went to branch very next day they said to go my home branch which is located 1k km way from me then I req them to change my home branch to they didn't did and told me to add inr in account your lien amount will be removed then I did but still...

I applied for an Axis Neo Credit Card, which was clearly advertised as Lifetime Free — meaning no joining or annual fees. However, Axis Bank mistakenly issued me a Rewards Credit Card, which is chargeable.

Despite selecting the correct offer through the mobile app and having clear proof (screenshots, OTP confirmation, app screen recording), I was charged ₹1000 + ₹180 GST = ₹1180.

I raised the issue with Axis Bank via email, shared all evidence, and requested correction or reversal. Instead of resolving it, the bank declined my request and billed me anyway.

On 25 June 2025, I filed a formal complaint with the RBI CMS portal (Complaint ID: N[protected]). Even after 30+ days, there has been no response from Axis Bank, and the complaint is still showing as "Registered with Regulated Entity".

Now my credit card statement shows ₹1180 as Minimum Amount Due, with a due date of 11 August 2025 — while my complaint is still unresolved.

This is a clear case of misleading offer and poor grievance redressal. I request:

Immediate reversal of ₹1180 charges

Axis Bank’s response on RBI CMS

Confirmation that my card will be marked as Lifetime Free or replaced with the correct Neo Card

Please resolve this on priority to avoid late fees, credit impact, and further escalation.

Despite escalating my grievance to both the Reserve Bank of India and Axis Bank’s highest offices, I’ve received nothing but silence, negligence, and further harassment.

👉 RBI Complaint ID: [N[protected]
👉 Axis Bank Complaint ID:[protected]

Instead of resolving the issue, Axis Bank shamelessly forwarded my complaint to the same recovery agents who were harassing me — empowering...

My father had a salary account with Axis Bank, which included an insurance and accidental claim benefit. In March 2024, he met with a serious accident and was admitted to the ICU. He remained fully bedridden for three months full body paralyzed and sadly passed away in June 2024.

When we went to close his account, the bank informed us that we could claim the insurance linked to his salary account. Given the financial burden...

Dear Customer, your contact details are not available with the bank for online transactions. Please visit your nearest branch to update your contact details or please contact the bank customer care.

1 - without contact details we can't open a bank account also message is coming to mobile for offline transaction how it is possible without contact info.
2 - more than 20/30 times i called on customer care they are telling...

I am an NRI customer holding two accounts with Axis Bank (NRO Account No: [protected]). I recently experienced highly disappointing and unprofessional treatment from the Axis Bank Nanjangud branch, particularly from the branch manager, Mr. Cariappa.

On 24 May 2025, my account was charged ₹1, 742.47 as “Cash Transaction Charges” and ₹4, 523.33 as “Shortfall in Consolidated Charges.” These deductions were never transparently communicated, and I was not informed of such fees at the time of opening the account or during any prior interactions.

When I reached out to the bank’s NRI officer, I was told I was eligible for a full reversal and was directed to the branch. I personally visited the Nanjangud branch on 26 May, despite being only two weeks post-surgery, and met Mr. Cariappa. He assured me the charges would be reversed. However, no action was taken, and since then, my calls and follow-ups have been ignored.

To make matters worse, Axis Bank's recent response falsely claims that I was informed of the charges during my visit — when, in fact, the deductions happened before I ever visited the branch. The information they referred to was related to my father's account, not mine. This shows either a severe lack of attention or intentional misrepresentation.

The inhumane behavior and false promises by the branch manager have caused unnecessary stress and loss of trust. It is appalling to see a customer be treated so dismissively, especially one who relied on this bank during travel and medical recovery.

I have already escalated this to the NRI Services team, Principal Nodal Officer, and even the MD & CEO's office. But no resolution has been provided.

I request a full refund of the unjust charges, accountability for the misinformation given by the branch staff, and formal action against Mr. Cariappa for his lack of professionalism and empathy.

Hello sir

Axis Bank ATM terminal ID APCN 40427

(Maharashtra Pune Hadapsar )

I'm owner of premises which is rented out to Axis Bank atm and my issue is regarding Hitachi service policy .
From Last few days different Hitachi representative try to remove our Axis Bank ATM without any legal notice .
They are trying to remove atm without any strong reason .

They told me...

I have my own savings account in Axis Bank Nasik Road branch. from past 6+ years, Last week I have initiated to open minor account for my Son. Have given all the required documents including a cheque of 26, 000 INR. The cheque got deducted immediately and even after 6 days the account is not got opened. Got message "Your application is on hold due to an error"
unable to understand - inspite of giving documents like mine and Sons AADHAR, mine PAN CARD what else is needed. Very disappointed with the service. Need the 26k back to my account.

I am writing to formally bring to your attention the inappropriate and distressing conduct of the officers from your Fort branch — Mr. Manish Mule, Mr. Manoj, and Mr. Manish Awhad — who visited my residence on 30th and 31st December 2024. Their actions have caused me immense discomfort and have raised serious concerns about the integrity and professionalism of your bank's staff.

Details of the Incident:

1....

Sir
Bank has deducted Rs 51135 on 14th Feb 2025 from my account to Bescom without my authorisation or any information. I have not opted to Autopay also.
My Bescom account Details
RR no : JGL2697
Account No : 5650121
I have been following up with Bank for the refund but till now no resolution
Request your interference to get my refund
My bank Details
Axis Bank, Vijayanagar Bank
Vijayanagar Bangalore
Parveez Ahmed
Ac No : [protected]

My uncle Shiban Ganju is holding a Citibank credit card no. [protected] in place of Blocked card no. [protected]. His Relationship with Citibank since April 2006. After changeover to Axis Bank, they said that card ending 9011 has been permanently blocked giving the reason “Bill of Rs. 9, 226/- not paid”. The last payment of Rs. 6, 269/63 was made on 1.5.24 and after that no bills have ever been received & nothing paid. He was also requested Axis Bank which bill is unpaid, kindly let him know, he will be happy to pay.
It is very strange that without any consent of my uncle Shiban Ganju, they deactivated the credit card.
When he was requested them to replace the Citibank card 9011 with Axis Bank card, he received mail by Axis Bank that they regret to inform him that they are unable to replace the same.
This card has 2, 47, 669 Reward points. My uncle requested Axis Bank if they are not ready to replace the card, reward points be credited to him as air miles.
He has not received satisfied reply from Axis Bank hence moved to you.

Dear Sir/Madam,

I am writing to express my deep frustration and disappointment with both TATA AIG Health Insurance and your bank, which acted as the intermediary for the policy. Despite submitting all required documents, including original documents, and following the necessary procedures, my claim remains unresolved, and I have not received any communication or assistance from either TATA AIG or your bank.

I...

We recently closed our bank account with Axis Bank and received a Demand Draft (DD) for the balance amount. However, when we presented the DD at HDFC, it was returned due to a missing authorized signature. Is it the responsibility of a branch to issue a DD without the required signature?

Hi,

I had placed an order worth INR 5810 on Myntra using Axis Bank Grab Deal offers[1] to avail a 10% instant discount and 6% cashback. As per the Axis Bank (Grab Deals) Terms & Conditions, if no confirmation SMS is received within a week of the transaction date, a support ticket can be raised via their portal [2].

However, the support portal is non-functional despite repeated attempts on iOS, Android, and a laptop—it does not proceed when I click on the "Submit" button.

Recently, I received an SMS from Axis Bank stating that a cashback of INR 311[3] will reflect in my upcoming statement, but this amount corresponds to only 5% cashback, which is incorrect as per the Grab Deals offer.

To clarify, I followed all necessary steps for this transaction:

- Accessed Myntra via the Grab Deals portal (kept the portal open).
- Added all items to the cart while logged in to Grab Deals.
- Made the purchase using my Flipkart Axis Bank card on Myntra.

I also contacted Axis Bank (not Grab Deals) customer support, who confirmed the 5% cashback amount. This clearly violates the Grab Deals cashback offer of 6%.

I request:

- A clear explanation for this cashback discrepancy.
- Rectification to ensure I receive the correct cashback amount.
- Immediate action to fix the non-functional Grab Deals support portal[2].

Please look into this matter urgently. I have attached relevant documentation for your reference.

Thank you,
Abhinav Shandilya([protected]@gmail.com)
Card Last 4 digits: 6456

[1] https://grabdeals.axisbank.com/brand/myntra-offers
[2] https://application.axisbank.co.in/grabdeals/GrabdealsOrder.aspx?_gl=1*1l64jd4*_...⇄
[3] Image Attached

I have recently cleared the written-off amount associated with my account (Account Number: [protected]), card ends with 4909. but the derogatory mark is still reflecting in my CIBIL score. This is causing significant difficulties for me, particularly as I am currently making arrangements for my sister’s marriage, a critical situation that requires financial stability....

Dear Sir / Madam,

My name is Prasan Roy mascarenhas & My Mothers name is Veronica mascarenhas,
Due to Inactivity of Account my Mothers Account is Froozen & we visited to Axis bank Branch Udupi (Court Road) karnataka also given thumb and also collected Aadhaar / Pan / photo while applying for activation of account
After 2 weeks when I visited the Branch for Enquire on Status, they unaware of my request & asked to Visit once again for account Activation
since my Mother is Senior citizen visiting branch once again is painfull
I am requesting to return, already submitted Aadhaar copy & pan
If application rejected kindly furnish Application number stating that submitted document is retained as per rule

Account Holders name - Veronica Mascarenhas
Account Holders Account No - [protected]

Awaiting your prompt response
your faithfully
Prasan Roy Mascarenhas
ph-[protected]
Mail - [protected]@gmail.com

Dear National Consumer Helpline Team,

I am filing a complaint regarding an issue with Axis Bank concerning a derogatory amount reported on my CIBIL credit report linked to my Axis Bank credit card. Despite multiple attempts over the past two months to resolve this with the bank, the issue remains unresolved and continues to negatively impact my credit score.

Details of the Issue:

Bank Name: Axis Bank
Credit Card Holder Name: Arun Kumar
Credit Card Number (Last 4 Digits): 4909
Description: My CIBIL report dated [Date] indicates a derogatory amount for my Axis Bank credit card account ending in 4909. I have contacted Axis Bank multiple times for clarification and resolution, but there has been no effective response or resolution.
I kindly request the assistance of the National Consumer Helpline to help facilitate a resolution.

Pan card dyypk2779b

Hello.
I opened an axis bank priority asap account by funding 2 lakh, received account number etc in email
Till now it's not activated, customer care says they can't see any details.
Resolve this urgently, i am trying to reach you before taking legal action.
Branch: utib0005176
Contact - [protected]

I don't have consumer loan in AXISBANK, but in my CIBIL report it is showing i take consumer loan on[protected] for Rs.2000/- and Date Reported And Certified
on[protected] and loan number is BEN21E[protected]
so please check and remove the record in my name