Axis Bank Complaints & Reviews

I am an NRI customer holding two accounts with Axis Bank (NRO Account No: [protected]). I recently experienced highly disappointing and unprofessional treatment from the Axis Bank Nanjangud branch, particularly from the branch manager, Mr. Cariappa.

On 24 May 2025, my account was charged ₹1, 742.47 as “Cash Transaction Charges” and ₹4, 523.33 as “Shortfall in Consolidated Charges.” These deductions were never transparently communicated, and I was not informed of such fees at the time of opening the account or during any prior interactions.

When I reached out to the bank’s NRI officer, I was told I was eligible for a full reversal and was directed to the branch. I personally visited the Nanjangud branch on 26 May, despite being only two weeks post-surgery, and met Mr. Cariappa. He assured me the charges would be reversed. However, no action was taken, and since then, my calls and follow-ups have been ignored.

To make matters worse, Axis Bank's recent response falsely claims that I was informed of the charges during my visit — when, in fact, the deductions happened before I ever visited the branch. The information they referred to was related to my father's account, not mine. This shows either a severe lack of attention or intentional misrepresentation.

The inhumane behavior and false promises by the branch manager have caused unnecessary stress and loss of trust. It is appalling to see a customer be treated so dismissively, especially one who relied on this bank during travel and medical recovery.

I have already escalated this to the NRI Services team, Principal Nodal Officer, and even the MD & CEO's office. But no resolution has been provided.

I request a full refund of the unjust charges, accountability for the misinformation given by the branch staff, and formal action against Mr. Cariappa for his lack of professionalism and empathy.

Hello sir

Axis Bank ATM terminal ID APCN 40427

(Maharashtra Pune Hadapsar )

I'm owner of premises which is rented out to Axis Bank atm and my issue is regarding Hitachi service policy .
From Last few days different Hitachi representative try to remove our Axis Bank ATM without any legal notice .
They are trying to remove atm without any strong reason .

They told me...

I have my own savings account in Axis Bank Nasik Road branch. from past 6+ years, Last week I have initiated to open minor account for my Son. Have given all the required documents including a cheque of 26, 000 INR. The cheque got deducted immediately and even after 6 days the account is not got opened. Got message "Your application is on hold due to an error"
unable to understand - inspite of giving documents like mine and Sons AADHAR, mine PAN CARD what else is needed. Very disappointed with the service. Need the 26k back to my account.

I am writing to formally bring to your attention the inappropriate and distressing conduct of the officers from your Fort branch — Mr. Manish Mule, Mr. Manoj, and Mr. Manish Awhad — who visited my residence on 30th and 31st December 2024. Their actions have caused me immense discomfort and have raised serious concerns about the integrity and professionalism of your bank's staff.

Details of the Incident:

1....

Sir
Bank has deducted Rs 51135 on 14th Feb 2025 from my account to Bescom without my authorisation or any information. I have not opted to Autopay also.
My Bescom account Details
RR no : JGL2697
Account No : 5650121
I have been following up with Bank for the refund but till now no resolution
Request your interference to get my refund
My bank Details
Axis Bank, Vijayanagar Bank
Vijayanagar...

My uncle Shiban Ganju is holding a Citibank credit card no. [protected] in place of Blocked card no. [protected]. His Relationship with Citibank since April 2006. After changeover to Axis Bank, they said that card ending 9011 has been permanently blocked giving the reason “Bill of Rs. 9, 226/- not paid”. The last payment of Rs. 6, 269/63 was made on 1.5.24 and after that no bills have ever been received & nothing...

Dear Sir/Madam,

I am writing to express my deep frustration and disappointment with both TATA AIG Health Insurance and your bank, which acted as the intermediary for the policy. Despite submitting all required documents, including original documents, and following the necessary procedures, my claim remains unresolved, and I have not received any communication or assistance from either TATA AIG or your bank.

I...

We recently closed our bank account with Axis Bank and received a Demand Draft (DD) for the balance amount. However, when we presented the DD at HDFC, it was returned due to a missing authorized signature. Is it the responsibility of a branch to issue a DD without the required signature?...

Hi,

I had placed an order worth INR 5810 on Myntra using Axis Bank Grab Deal offers[1] to avail a 10% instant discount and 6% cashback. As per the Axis Bank (Grab Deals) Terms & Conditions, if no confirmation SMS is received within a week of the transaction date, a support ticket can be raised via their portal [2].

However, the support portal is non-functional despite repeated attempts on iOS, Android, and a laptop—it does not proceed when I click on the "Submit" button.

Recently, I received an SMS from Axis Bank stating that a cashback of INR 311[3] will reflect in my upcoming statement, but this amount corresponds to only 5% cashback, which is incorrect as per the Grab Deals offer.

To clarify, I followed all necessary steps for this transaction:

- Accessed Myntra via the Grab Deals portal (kept the portal open).
- Added all items to the cart while logged in to Grab Deals.
- Made the purchase using my Flipkart Axis Bank card on Myntra.

I also contacted Axis Bank (not Grab Deals) customer support, who confirmed the 5% cashback amount. This clearly violates the Grab Deals cashback offer of 6%.

I request:

- A clear explanation for this cashback discrepancy.
- Rectification to ensure I receive the correct cashback amount.
- Immediate action to fix the non-functional Grab Deals support portal[2].

Please look into this matter urgently. I have attached relevant documentation for your reference.

Thank you,
Abhinav Shandilya([protected]@gmail.com)
Card Last 4 digits: 6456

[1] https://grabdeals.axisbank.com/brand/myntra-offers
[2] https://application.axisbank.co.in/grabdeals/GrabdealsOrder.aspx?_gl=1*1l64jd4*_...⇄
[3] Image Attached

I have recently cleared the written-off amount associated with my account (Account Number: [protected]), card ends with 4909. but the derogatory mark is still reflecting in my CIBIL score. This is causing significant difficulties for me, particularly as I am currently making arrangements for my sister’s marriage, a critical situation that requires financial stability....

Dear Sir / Madam,

My name is Prasan Roy mascarenhas & My Mothers name is Veronica mascarenhas,
Due to Inactivity of Account my Mothers Account is Froozen & we visited to Axis bank Branch Udupi (Court Road) karnataka also given thumb and also collected Aadhaar / Pan / photo while applying for activation of account
After 2 weeks when I visited the Branch for Enquire on Status, they unaware of my request...

Dear National Consumer Helpline Team,

I am filing a complaint regarding an issue with Axis Bank concerning a derogatory amount reported on my CIBIL credit report linked to my Axis Bank credit card. Despite multiple attempts over the past two months to resolve this with the bank, the issue remains unresolved and continues to negatively impact my credit score.

Details of the Issue:

Bank Name: Axis...

Hello.
I opened an axis bank priority asap account by funding 2 lakh, received account number etc in email
Till now it's not activated, customer care says they can't see any details.
Resolve this urgently, i am trying to reach you before taking legal action.
Branch: utib0005176
Contact - [protected]

I don't have consumer loan in AXISBANK, but in my CIBIL report it is showing i take consumer loan on[protected] for Rs.2000/- and Date Reported And Certified
on[protected] and loan number is BEN21E[protected]
so please check and remove the record in my name

I am a saving account in axis bank branch belur howrah (west bengal), without any email or MSG they always deduct my money from my account today I have deposited 800 in my account without any message or anything they deducted all my money.i am going through financial and medical issues please sir resolv this

I do see that every month, 7000 to 8000 rupees getting auto debited from my account. its not small amount. its hard earned money I have reported it to bank they said they look into it in upcoming 2 working days. If banks won't address such issues on priority. then is use of keeping our money in their banks. I do feel that Banks policies have to change. I expect them to take up such issues with immediate effect....

Respected sir sir medam.
I am Dharitri chekanidhara and I write this letter with the almost respect to report the job scame that I recently encountered
Respected date..31/8/2024
Same people post in facebook and they shared available post in Axis Bank job that's why I applied for this job and sent my biodata in a WhatsApp nmbr they have mantion in there post .next day they call me and said I have selected for this job...

I have a salary account with axis bank and last month Axis bank created a demat account without my permission and now they have deducted 529 rupees without my consent. I have not requested for any demat account and not I want one....

Dear team I recently opened a account with axis Bank with account number [protected] and customer I'd[protected].

My account kit was delivered to branch and I visited today ie 22 July in sitapura branch to take my kit. I interacted with one of your lady executive for same.

She refused to deliver my kit as she said that they have not entered my kit in Dms and then I asked that it's not my fault I am having my original I'd please handover m my kit.

Then one of another employee come and said that we ll not give as your number is switched off and refused on the name of due diligence. I asked him to verify same. With my oficial mail id or by my original I'd card or by my original aadhar card but he refused.

Shocking... such a poor and pathetic service by such a brand name. I asked for I. Writing for same but you guys refused.

How you can denie a customer to deliver his account kit without any sustainable reason.

Also Refused to update my mobile number in account. Your guys were even not interested to providing service.

It seemed as if you were doing me a disservice by doing the job. Government banks provide more services than the inefficiency with which your employees are working.
I promise that if my issue is not resolved within 3 days, I will legally sue you guys in banking ombudsman and in district court for same.

Pathetic and arrogance at its peak in sitapura jaipur axis Bank branch and in bank. customers are mentally and emotionally harassed by your employees who are not even interested in doing their basic job.

Regards
Vikas Sharma

[protected]
Cust I'd :[protected]
Acc no : [protected]

Hi,
My self Vijay here I am requesting for my credit card number 1267 last four digit of credit card the due shows around 120000 which is huge in amount, I here by request you to give me the face value of 50000 where I can pay the amount and settle and close the credit card, as me my self family met with accident I hav had huge problems, personally which I was not able to pay. Request axis bank lalbagh Bangalore branch where the credit...