Submit a Complaint
Claimed

Axis Bank Complaints & Reviews

www.axisbank.com
2.7
Last updated Feb 5, 2023
Complaints 12657
Resolved
6498
Unresolved
6159
Good news! We have a good connection with the company and they're good at resolving user complaints.
Quick Links
Statistics
Share
Contacts
Complaints

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Axis Bank
Customer Service Contacts

Axis Bank Website


Axis Bank Head Office Address

Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India
400025

Axis Bank Phone Numbers

Toll free
1800 103 5577
2483
1129
Phone
+91 22 2764 8000
1334
693
View all Axis Bank contacts
Banks
Axis Bank
Complaints

Complaints recently resolved by Axis Bank customer care

View all complaints

Most useful Axis Bank reviews

Featured Axis Bank consumer stories

Axis Bank reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Milind Mahajani
Jan 27, 2023
Report
Copy

[protected], Pl update . No action . A/c. is under restrction
Axis Bank customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nilesh Gade
    from Kopargaon, Maharashtra
    Jan 27, 2023
    Report
    Copy

    UPI amount debited but the merchant did not receive the amount

    This is regarding the UPI transaction which I did on October 15th, 2022of Rs. 21000 via Google pay & transaction ID[protected]
    The transaction got successful from my end and the amount got debited from my savings bank account (Union bank of india) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 21000 with my other card.

    After so many follow-ups with the...
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    N
    Nilesh Gade
    from Kopargaon, Maharashtra
    Jan 27, 2023
    Report
    Copy

    UPI amount debited but the merchant did not receive the amounts

    This is regarding the UPI transaction which I did on October 15th, 2021 of Rs. 21000 via Google pay & transaction ID[protected]
    The transaction got successful from my end and the amount got debited from my savings bank account (Union bank of india) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 21000 with my other card.

    After so many follow-ups with the...
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    H
    HEMANTH MANTHINA
    Jan 26, 2023
    Report
    Copy

    I opened Salary account in Axis bank on November 2nd 2022 in JP Nagar branch of Bangalore. I got message that I will receive welcome kit on 7th but I didn't get any call. I was able to do online transactions without any issues and also because of my work, I wasn't able to track my welcome kit. 2 months has been completed but still I haven't received any information regarding my welcome kit. How to approach and get my Welcome Kit? Thank you
    Axis Bank customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      F
      furkanmohammad
      from Kolkata, West Bengal
      Jan 25, 2023
      Feb 2, 2023
      This thread was updated on Feb 2, 2023
      Report
      Copy

      This axis bank has betrayed me. Last month December 2022 I have withdrawn money myself. The concern person didn’t tell me about any consolidated charges otherwise I would have used my bike and go to home branch with 10 min distance. Today 25th January 2023 without informing me, bank has taken Rs 9000 plus Rs 1620 has gst charges. Total Rs 10620. I am maintaining this as minimum balance till I join the ship again. Please refund my money back to my account because this time I need this money the most. My NRE saving account is [protected]. Mohammad Furkan. This hidden charges should tell first. For me this is very huge amount as I am not in ship. I am planning for home loan in near future with axis bank and after this how can I go ahead.
      Axis Bank customer support has been notified about the posted complaint.
      View replies
      Nothing has refunded. Still waiting to have some positive response.
      Reply
      Hi, we sincerely regret the inconvenience caused to you. As per the revert from branch official we would like to inform that the Charges imposed on your account are legitimate. We regret our inability to reverse the same. You had withdrawn Rs 9, 50, 000.00 from other branch which attracted Rs 4750/- as charge, and Rs 10, 00, 000.00 from the home branch which attracted charge of Rs 4250.00
      Debit Card Limit (Non Resident Accounts Daily : ATM Withdrawal Limit – INR 1, 00, 000
      Monthly Cash Transaction Free Limits : First 5 Transactions or INR 1.5 lakhs whichever is earlier.
      Cash Transactions at Non-Home Branch : Cash transactions up to INR 25, 000/- per day, exceeding which INR 5/- per thousand or part thereof, subject to a minimum of INR 150/- to be charged.
      Fees on Cash Deposits and Withdrawals above limits : Above Free limit (Self) – INR 5 per INR 1000 or INR 150, whichever is higher, Above Free limit (Third Party) – INR 10 per INR 1, 000 or INR 150, whichever is higher. Regards, Team Axis Bank

      Reply
      But in my account, Its never reached above 19 lakh. They have charged for total withdrawing of 19.5 lakhs
      Reply
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Milind Mahajani
        Jan 24, 2023
        Report
        Copy

        Pl.. be informed that I have submitted KYC through app. on 31th dec.2022, but as off today nothing has been done & my a/c . has been under restriction . I do not know why it is taking so much time . No proper ans. by Kalyan branch . ref id[protected]. Pl. resolve the matter at the earliest.
        Axis Bank customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bk67
          Jan 24, 2023
          Report
          Copy

          I had apply for salary account on 19th January 2023, executive named Rajan visited me and provide me with welcome kit but still it's 24th January 2023 and my account is not get active how much time it's take to active my account
          I need to have update my account details with my employer otherwise my salary get postponed
          Please be needfull
          Axis Bank customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bk67
            Jan 24, 2023
            Report
            Copy

            Account activate

            I had apply for salary account on 19th January 2023, executive named Rajan visited me and provide me with welcome kit but still it's 24th January 2023 and my account is not get active how much time it's take to active my account
            I need to have update my account details with my employer otherwise my salary get postponed
            Please be needfull

            I had apply for salary account on 19th January 2023, executive named...
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            S
            [email protected]
            Jan 24, 2023
            Report
            Copy

            Refund Initiated by amazon but still not received.

            I would like to inform you that on date 25/12/2022, at 12:11:53 hrs and 12:15:39 hrs, there were two transactions of 99999/- and 62000/- respectively through my axis bank account done by a scammer who had the remote access of my phone.

            All two transactions were happened by a fraud person to amazon pay india private.

            The transactions ids are

            99999/- ( INB/[protected] Amazon pay india privatetbr...
            +2 photos
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            S
            Sweetysahoo
            Jan 23, 2023
            Report
            Copy

            Sir,
            My husband is a new employee of axis bank...The SM OF AXIS BANK MR. GOVIND HOTA didn't give any respect to their junior employees..so I asked him why he doesn't give respect then he told that he was talking like this with everyone even if with their mother.. then he told that to give resign... If he talk like this to everyone then how anyone do their job properly..so kindly I request you to file a complaint against the SM OF AXIS BANK FOR NOT giving respect to their juniors...
            Axis Bank customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Raj Pethani
              Jan 23, 2023
              Report
              Copy

              Axis Bank - UPI amount debited but the merchant did not receive the amount || Money Deposit in Non Existent Bank Account

              This is regarding the UPI transaction which I did on December 28th, 2022 of Rs. 5000 via GPay. The transaction got successful from my end and the amount got debited from my savings bank account (Bank of Baroda) but the merchant didn't receive the amount in his account.

              After follow-ups with the Bank of Baroda, I have got the below details about the transaction. The amount has been transferred to the below account number.br...
              +1 photos
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              A
              arun1510
              from Chennai, Tamil Nadu
              Jan 23, 2023
              Report
              Copy

              Its pathetic service on your end ..always debited my account with consolidation charges ...account gone to the minus..-7583.
              a/c number[protected] kindly acknowledge the matter...

              i asked customer care they told
              sms charges
              depostited charges
              debit cared charges
              withdrawl charges
              auto debit charege
              etc, ., ...
              one of the most cheated bank
              He is a theif

              please ask reimbursemnt for my money
              Axis Bank customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vy9650122734
                Jan 22, 2023
                Report
                Copy

                Axis Bank is cheating its customers in the name of Consolidated Charges

                My name is Vimal Prasad Yadav and I have a Savings Account in your Axis Bank whose number is-xxxxxxxxx809153. This is the last 6 digit of my account. First of all you tell me why you Axis Bank take consolidated charges every time to cheat your customers. consolidated charges are for no reason, then when I have complained, after that you have returned the amount of deducted consolidated charges and today on 22nd January again you Axis Bank...
                +1 photos
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                S
                sbhan4333
                from Gurugram, Haryana
                Jan 21, 2023
                Report
                Copy

                Its pathetic service on your end ..always debited my account with consolidation charges ...account gone to the minus...
                a/c number-[protected] kindly acknowledge the matter...

                contact no-[protected]
                Axis Bank customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Akshitha K
                  Jan 21, 2023
                  Report
                  Copy

                  I have to get a Renewed Debit card from Axis Bank.
                  I am yet to receive my Debit Card but got message saying it was delivered.

                  Debit card being critical, need immediate response

                  Name:- Akshitha
                  Phone number:- [protected]
                  Axis Bank customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Shivam Kiran mali
                    Jan 20, 2023
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                    Report
                    Copy
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Shivam: In my CIBIL report I see a personal loan of ₹ 6000 from Axis Bank which I never took. I had written to them. Since more than a month they are doing timepass asking for complete cibil report etc!!. I have provided them the fake loan account they have created in my name... Still no use. They are not closing it.
                    Loan account number: DPAFC[protected]A.
                    Date opened showing as 9 April 22

                    Kindly do the needful for closing it.

                    Thank you,
                    Shivam
                    Jan 21, 2023
                    Complaint marked as Resolved 
                    No problem is not solved yet
                    Axis Bank customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shivam Kiran mali
                      Jan 20, 2023
                      Report
                      Copy

                      In my CIBIL report I see a personal loan of ₹ 6000 from Axis Bank which I never took. I had written to them. Since more than a month they are doing timepass asking for complete cibil report etc!!. I have provided them the fake loan account they have created in my name... Still no use. They are not closing it.
                      Loan account number: DPAFC[protected]A.
                      Date opened showing as[protected].
                      And date reported[protected]
                      Kindly do the needful for closing it.

                      Thank you,
                      Shivam
                      Axis Bank customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        akshaykargaonkar
                        from Ballarpur, Maharashtra
                        Jan 19, 2023
                        Report
                        Copy

                        I live abroad, my indian mobile number can only do wifi calls. The helpline for merging customer IDs does not accept wifi calls. Hence, I can't merge the IDs. My account has been temporarily suspended. Please merge my IDs as you have my consent.
                        My cluster ID is 21038283
                        Axis Bank customer support has been notified about the posted complaint.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          santoshkpt1
                          from Kolkata, West Bengal
                          Jan 19, 2023
                          Report
                          Copy

                          Fraud call from Debit card upgradation & Rs. 884.36 money deducted

                          I have received the call from Axis bank on 31st Dec regarding Myzone Credit card & initially I decided not to take but the agent motivated & for her benefit she motivated me more for the enrollment. I have enrolled in the Axis bank application & she applied for the credit card but she has send to wrong address & after some days when the card received at wrong address I asked delivery partner to return it back as I was not in that location....
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          S
                          singhraj82
                          Jan 18, 2023
                          Report
                          Copy

                          On Dated 18 Jan-23 a amount of Rs 4372.73 was deducted from my account with the description mentioned in the complaint subject. please, I need to know the complete details about the details of deduction and along with that I need to refunf my back in my account.

                          Description of the message is BRN-PYMT-CARD-[protected] and I have registered mail id [protected]@gmail.com
                          Axis Bank customer support has been notified about the posted complaint.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit

                            Recent comments about Axis Bank services

                            But in my account, Its never reached above 19 lakh. They have charged for total withdrawing of 19.5 lakhs
                            FU
                            furkanmohammad
                            Hi, we sincerely regret the inconvenience caused to you. As per the revert from branch official we would like to inform that the Charges imposed on your account are legitimate. We regret our inability...
                            FU
                            furkanmohammad

                            Axis Bank related businesses

                            Dhanlaxmi Bank / DhanBank.com
                            1.5
                            (20)
                            Canara Bank
                            1
                            (5090)
                            Paynimo / TechProcess Payment Services
                            2
                            (1204)