[Resolved] Axis Bank — Insurance policy copy for pmsby policy

vijayanmullai

Address:

631209

I had subscribed for personal accident insurance policy under "pradhan mantri suraksha bima yogana" on 25/05/2015. The policy is renewed on 28/05/2016. For policy subscription and renewal premium wad deducted from my savings account (Axis bank) (Details attached).

But the bank did not provide the insurance policy documents to me during the initial subscription and as well as during policy renewal time also.

I had contacted several times by visiting the branch and sending emails to customer care, but there is no proper response from the bank. (Emails attached).
It is severe deficiency in service.
My sb account name: v. Mullai
Please advise bank to issue the insurance policy document.
V. Mullai

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Oct 29, 2016

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Axis Bank Customer Care's response Hi Vijayanmullai,

Sorry for the trouble. Please write to us at customer.[protected]@axisbank.com along with the screenshot for us to assist you.

Regards,
Axis Bank