Axis Bank — lethargic communication quality of axis bank and your customer care cell

Address:

Mohali, Punjab, 140307

7 July 2018
To:
Axis Bank
Grievance Cell,
Customer Care, (PB)

Sub: Lethargic Communication Quality Of Axis Bank and Your Customer Care Cell...

Respected Ma'am/Sir
This is to notify you that you Customer Care Cell and Axis Bank, (Landran Branch) is very Disappointing for many reasons. The Incident is as following
On 5 July 2018, I got an call from Axis Bank Customer Care, The employee name was Vijay Shankar with the contact No. as +[protected], he called and said that my A/C KYC has not been updated, he also said that I can update my KYC through any Bank, so I went to Axis Bank, Landran, as my Residential address was near to Landran Branch now.
• I went to The Axis Bank, Landran, where one of your employee at the branch said That the KYC has been updated already when we had opened our A/C, Then I had told them to update my residential address, I gave them the Updated Aadhar print out, The Aadhar card is made once and given in the form of a Card by post, so they can't give original card every time, So for that reason I had given my Print out, The 1st Bench Employee said we need the original card, I gave them the original card with the Old Residential address, Then the First Bench employee went to the 3rd Bench Employee and then he said we need the color print out of Aadhar card otherwise we won't update your address, I then asked them to search my Aadhar details in your system, Then he said Yes I can do that. Then they got my details.
• As I had finished filling the form for updating my Address and other formality which took 40-45 Minutes of my Precious time, the 3rd Bench Employee came and said " this is a online A/C for that you have to go to Phase 11, Axis Branch and Verify your Signatures and the get a stamp and then you can update your KYC" I said why did you waste my time he replied Sir our bank has different policy from other bank and then he tore my Address Updation Forms.
• I told him I will write a letter to your Grievance cell he replied " You can do that, Sir, I am not afraid of complaints.
Let me remind you that If you had such policies then you could have told me earlier, I wasted my 40-45 minutes in your Axis Bank, Landran, your employees Such casual attitude with customers is not worth it, and neither its written in your bank policies.
• There were many mistakes from your Side as your customer Care cell Mr. Vijay Shankar (+[protected] said that address and KYC can be updated from any bank, but my KYC was already updated, I think your employee should have full information & then he should contact, It was for like disturbing the customer.
• Your 3rd bench Landran Branch employees in Landran had very casual attitude toward your customer, Like bring color print out for you Aadhar for updating. and the reply that " You can do that, Sir, I am not afraid of complaints.”
• Other banks have a simple process to provide you Identity proof and you address is updated, But like you employee said our bank is different, he was true your bank does not want to serve your customers, they just want to torture them.
• My branch was in Axis Phase 11, Mohali, PB, but as per Mr. Vijay Shankar's Statement you can update your address and KYC from any branch, I had come to you Landran branch.
It is never easy for someone to give 40-45 minutes to someone and still the work is not done.
I expect you to look into this matter and I hope for a helpful reply.
The Employee details: (5 July 2018)
Vijay Shankar ( Communication by Tele on 5 July 2018)
Mobile No.[protected]

Employee Of Landran Branch, Axis Bank. (I had visited this branch on 6 July 2018)
1st Bench Employee
2nd Bench Employee
3rd Bench employee
None of them were positive and had good intention to help.

I had written the same Email to customer.[protected]@axisbank.com on 6 July 2018 but there is no reply, as you have migrated your email address.
I will not recommend Axis Bank to other, as your employees don't want to help and give fake information.


Humaid N Ahmed
+[protected]
[protected]@gmail.com
A/C No. : [protected]