[Resolved] Axis Bank — Lien amount removal | |
Hi team axis, I missed two payments for my credit card since my old card expired (Feb-2020) and new card never reached me due to covid-19 situation. I couldn't pay the bill online and visited the nearby branch (Koramangala) who refused to help and asked me to go to my home branch. And phone banking support was also not available from day 1 of lockdown. Even small banks were providing limited call support except axis. Now there is a lien on my savings account! I went 2 different branch and finally made the payment (22-may-2020) in one of them and still the lien amount is not yet removed. When i reach out to customer care via phone they are just tossing me around between savings account department and credit card department. Not to mention the rudeness of all the agents. Is this the proper way to treat customers? I am closing my account once all of this is settled down and never stepping foot on axis again. Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support May 29, 2020 Axis Bank Customer Care's response Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. | |
 3 Comments | |
Comments
Good afternoon
I hold a savings account in your branch. The details are as follows:
Account Holder Name : K LAXMAN PRASAD
Account number : [protected]
IFSC Code : UTIB0000158
On 29 Jun 22 my account was debited with Rs. 14630. I inquired from one of the branch from Hyderabad and found that the money put on lien for purchase of one of the IPOs named Stovekraft. The matter is that, I have not initiated such transaction and the money in account has been put on lien transaction.
I have called up numerous times in the home branch, paid customer support and visited many a times to axis bank branches in my hometown and raised many SRs but all are closed without any resolution.
My money has been struck up in your bank without any purpose causing me mental stress as there is no IPO in the market with name Stove kraft and I do not have any demat with your bank for trading.
This is last I am approaching for the solution for returning my money back .
Thanking you
K Laxman Prasad
I hold a savings account in your branch. The details are as follows:
Account Holder Name : K LAXMAN PRASAD
Account number : [protected]
IFSC Code : UTIB0000158
On 29 Jun 22 my account was debited with Rs. 14630. I inquired from one of the branch from Hyderabad and found that the money put on lien for purchase of one of the IPOs named Stovekraft. The matter is that, I have not initiated such transaction and the money in account has been put on lien transaction.
I have called up numerous times in the home branch, paid customer support and visited many a times to axis bank branches in my hometown and raised many SRs but all are closed without any resolution.
My money has been struck up in your bank without any purpose causing me mental stress as there is no IPO in the market with name Stove kraft and I do not have any demat with your bank for trading.
This is last I am approaching for the solution for returning my money back .
Thanking you
K Laxman Prasad
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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I have negative balance in my saving account...now in my saving account got PF amount ..balance..they already deducted ..bt still not reflacting in my credit card due..why ..totally fraud