Dear axis bank,
In february 2017 the bank lien marked my account and locked around 6000/- rs without any information. I called customer care & got an answer that bank sent me sms about it (Wrong information) & the lien will be removed automatically on third saturday (Wrong information). Then i wrote a mail to cusomer care, they asked me to visit any axis bank branch to get lien removed. I visited jabalpur (M. P.) & there a lady informed me that bank credited me a salary by mistake (Wrong information), & hence bank can take it back at any point of time. After getting this foolish reply i wrote to customer care again about the reply i got at branch. Now to my surprise, i got a reply that i should visit axis bank branch for the solution... (That means your customer care department does not even read the matter before replying.) anyway! I requested to read the mail again. Meanwhile the amount was deducted from account and i got a reply that my lien mark is removed (Thank god, they didn't congratulate me for that).in every reply few things were common, firs, t apologies for delay in response & second, a timeline by which i will get the matter resolved & i never got a reply within that timeline, in fact i had to remind that i am expecting a proper reply and refund of my money. A new reply i got was that it was debit card charge related to ratlam branch (Wrong information). Few more different reasons given to me for lien mark (At least 4 different reasons till now). No one felt sorry for the wrong information shared, because even if one of the reason of lien marking is true than all other reasons are wrong, but who cares at axis bank. Some mails included a new request number.
In last mail again a request is raised by your customer care team with reference number 33209892 and they informed me that they will revert me at the "earliest". It happened on 9th of august and since then, i am waiting for this "earliest" time.
My account number is [protected]
Vaibhav Was this information helpful? | 
टाइम (टीएटी) और ग्राहक क्षतिपूर्ति को सुसंगत बनाना।
क्र.सं. घटना का विवरण ऑटो-रिवर्सल और क्षतिपूर्ति के लिए रूपरेखा
ऑटो-रिवर्सल के लिए समय सीमा देय क्षतिपूर्ति
I II III IV
1 माइक्रो एटीएम सहित स्वचालित टेलर मशीनें (एटीएम)
क ग्राहक के खाते से डेबिट हो गया, लेकिन नकदी नहीं निकली। टी + 5 दिनों की अधिकतम अवधि के भीतर विफल हुए लेनदेन का प्रो-एक्टिव रिवर्सल (R)। टी + 5 दिन से अधिक विलंब के लिए खाताधारक को ₹ 100/- प्रति दिन की दर पर क्रेडिट किया जाए।
2 कार्ड लेन-देन
क कार्ड टू कार्ड ट्रांसफर
कार्ड खाते से डेबिट हो गया लेकिन लाभार्थी कार्ड खाते को क्रेडिट नहीं किया गया। यदि लाभार्थी के खाते में क्रेडिट नहीं होता है तो, टी + 1 दिन के भीतर लेन-देन को रिवर्स किया जाए। टी + 1 दिन से अधिक विलंब होने पर ₹ 100/- प्रति दिन।
ख पीओएस पर नकदी सहित प्वाइंट ऑफ सेल (पीओएस) (कार्ड प्रेजेंट)
खाते से डेबिट किया गया, लेकिन मर्चेंट लोकेशन पर इसकी पुष्टि प्राप्त नहीं हुई अर्थात चार्ज-स्लिप जनरेट नहीं हुई। टी + 5 दिनों के भीतर ऑटो-रिवर्सल। टी + 5 दिनों के बाद विलंब होने पर ₹ 100/- प्रति दिन।
ग कार्ड नॉट प्रेजेंट (सीएनपी) (ई-कॉमर्स)
खाते से डेबिट हो गया, लेकिन व्यापारी के सिस्टम में इसकी पुष्टि नहीं हुई।
1- EX FORM REGISTRATION NO – [protected] fees paid from debit card ******9781
Your A/c 230400 is debited with Rs 685.00 on[protected]:38:13 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 17109.89.
2- REPEAT fees paid from Credit card ******6676
Rs.685.00 was spent on your Axis Bank Credit Card xx6676 on 10-Jan-20 08:46:28 PM at CSJM University, Kan. Your available Credit Limit: Rs. 16, 228.52. The total Credit Limit of your account is Rs. 25, 000.00. IS PAR TRANSACTION NO MILA [protected]
3- EX FORM REGISTRATION NO – [protected] fees paid from debit card ******9781
Your A/c 230400 is debited with Rs 685.00 on[protected]:35:05 at PUR/CSJM University, Kanpu/KANPUR.Avbl Bal is Rs 4047.05
4- REPEAT fees paid from Credit card ******6676
Rs.685.00 was spent on your Axis Bank Credit Card xx6676 on 10-Jan-20 08:39:03 PM at CSJM University, Kan. Your available Credit Limit: Rs. 16, 913.52. The total Credit Limit of your account is Rs. 25, 000.00. IS PAR TRANSACTION NO MILA [protected]
BANK KE DATED 24/02/2020 KE CHARGEBACK LENE PAR CSJMU KANPUR NE 10/01/2020 KE TRANSACTION ID KO DATED 3/1/20 & 8/1/20 ME DIKHAKAR FEE KO 26/06/20 & 28/07/20 KO WAPAS MERCHANT BANK ME LI THI. CSJMU KANPUR NE 10/1/20 KI FEE PAR BHI SAME TRANSACTION ID SEND KI HAI. GRAHAK KI 2 EXTRA FEE DATED 16/6/21 KO 685 +685 REVERSE MILI HAI. TAT KA PALAN NHI KIYA GAYA HAI. [protected]