Axis Bank — lien on account

So i had certain dues on my credit card as i didn't had a job for 3-4 months i couldn't pay the due. I went to my nearest axis bank branch and asked for a settlement, as i had just joined a new job paying in one go wasn't possible for me. The guy in the branch said that i can pay the settlement amount in 4 emi's and i agreed on that, gave that in writing as well, i got a call day after telling me to pay the first emi and i did as they said, but the very next day axis bank put a lien on my account stating that i have not paid the dues. I went to the same guy again he said that the lien will be removed as i have paid my first emi. He told me that the lien would be removed within 2 days, it's been more than 2 days my lien is not removed and i have an urgent payment to make. Axis is making my life so miserable. Even after paying the dues they are taking away peoples hard earned money.