Axis Bank Ltd — Fraud of 47000/- from axis bank ATM

Address:	Mumbai City, Maharashtra
Website:	www.axisbank.com

Greetings of the day !! Further matter is that I tried to withdraw 47, 000 from axis bank ATM, Palwal(Haryana) on 3rd oct-2014.But I didn’t receive the amount & still this amount get deducted from my axis bank account.Then I contacted to axis bank & also lodged a police complaint.I am trying regularly to follow axis bank, but I am not getting any response from them.Axis bank is telling me that your transaction was successful & we can’t return your amount & can’t do anything in this matter.This is mistake of axis bank & I have observed many draw backs from their side, i am stating these drawbacks (1) There was no security guard at the ATM during my transaction.Peoples were rushing there frequently.Acc to rule, security guard must be present there 24 hours.They have no answer of it.This is bank mistake. (2) I got only single message on my mobile that” your account is debited 47, 000/-” while there should be three messages of 20000, 20000 & 7000.Because Atm machine was clearly showing that u can’t withdraw more than 20000 in one time.according to rule, i should get three messages with three different transaction numbers, but I got only one message with one transaction no.They have no answer for it.This is bank mistake. (3) CCTV footage was of very bad quality, nothing was observed & no one was identified in footage, They are not providing clear & good quality footage.This is also bank mistake. (4) There was some mistake in ATM m/c.Its buttons were very hard to press. I am very much depressed from their response, having a hope from your side if you can help me.Its a humble request to you to do needful in this matter & help me to resolve the matter. With warm regards Lekhraj sharma [protected]