[Resolved] Axis Bank — my amount got deducted from my bank account

rohankpr

Apr 2, 2020

Address: Patna(Bihar)

I have made a online transaction for recharging my airtel balance with rs 379 yesterday from my axis bank account. The transaction get failed and the amount get deducted from my bank account. I did this transaction yesterday at 12.30 am. Kindly see my refund status and process the refund as soon as possible. I am waiting eagerly to get the refund back. Kindly help me out!
Thanks.

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May 3, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

Axis Bank Customer Care's response Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-suppo.rt/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank

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Comments

Abhinandan Vyas

Apr 2, 2020

Kindly request please Auto debit deactivation from my axis bank account for credit card bill payment regarding. Because I can not pay credit card bill because COVID 19 in this country. So please deactivation auto debit immediately as soon as possible. Please humbly request to axis bank .

Abhinandan Vyas's reply, Mar 28, 2020

Deactivation Auto Debit from my salary account because COVID 19 so enabled pay credit card bill from this account so please deactivation auto debit as soon as possible. Immediately basis

Axis Bank Customer Care's response, Apr 2, 2020

Verified Support

Hi, you can avail the moratorium on payment of EMIs/installments and interest on Term Loans/Credit Card dues, and/or deferment of interest payments on Working Capital facilities. We have extended this support in line with the RBI guidelines on COVID-19. Please refer to the following link for more information around this: https://www.axisbank.com/avail-moratorium-on-bank-emi Regards, Team Axis Bank