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Axis Bank Complaints & Reviews

2.6
Updated: Apr 16, 2026
Complaints 13013
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6562
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Axis Bank reviews & complaints page 177

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J
Jayanta Kumar Maji
Apr 3, 2020
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Address: katwa Master para

Many times I have applied stoping of auto debit instruction on my credit card ending 8104 as a business man. In spite of this you are continuing to impose extra charges in my credit card account.
I earnestly request you to solve this immediately.

Jayanta kumar maji
Email [protected]@gmail.com
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    S
    Shaikhsaeed012
    from Mumbai, Maharashtra
    Apr 3, 2020
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    Hello,

    My name is mohammed salim shaikh with axis bank bank account number *7687. I have received debit card in the month of feb and deducted rs 885 deducted on 29th 2020 of feb from my account but i never applied for that card. I called customer service and customer service agent asked me to visit the bank. I have visited my home branch which is in chembur near m ward and met employee sneha i have waited for along time and when i discussed the case she said she dont understand why it got deducted and ask me to call after 2 days since then i am chasing her but every time i got the answered that call me after 2 pm or system is not working and sometime internet is not working. I havent found professionalism in axis bank employee. Also today 3rd of april 2020 again 885 rs deducted on in the name of axis direct. I neither used nor applied for any kind of demat account. Axis bank doing fraud by cheating to their customer almost every month. I am limited income person and can not effort to loose money like this. Axis bank didnt think about the lockdown situation happening in india. I will request you to help refund my 1770 rs back.

    Regards,

    Mohammed salim shaikh.
    Shaikh. [protected]@yahoo.com
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 06, 2020
    Axis Bank Customer Care's response
    Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Apr 16, 2020
    Updated by Shaikhsaeed012
    My contact number is [protected] and my register email address is shaikh.[protected]@yahoo.com
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      J
      Jay Pant
      Apr 3, 2020
      Resolved
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      Resolved

      request of stop loan emi for two months

      Address: 37 Harphul Vihar Jai Vihar Phase 3 Baprola delhi west 110043

      To
      Axis bank loan department
      Greeting for the day
      Subject : to be avoid loan emi for two months.

      For your kind information that as per covid-19, all aria have lockdown and i am not avail to going office, may be my monthly salary will be late coming in my account. I am loan account holder in axis bank seance sep 2015 and my loan emi 5133/- rs. Deduct in my account, 10th date of every month.

      My...
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      T
      Team Safety
      from Hāora, West Bengal
      Apr 3, 2020
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      Address: C30/18 TNHB ,BAGALUR ROAD HOSUR
      Website: indian consumer complaintsfourm

      CK.USHA

      W/O S.SAYEE SANKAR

      C30/18 TNHB, BAGALUR ROAD HOSUR

      our emi for the month of April 2020 & may 2020 dont detection our account
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        H
        hymavathi veeramachaneni
        from Hyderabad, Telangana
        Apr 3, 2020
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        Housin loan A/C number - PHRO[protected] EMI cutting may be done as usual.
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          I
          INDU BABU
          from Delhi, Delhi
          Apr 3, 2020
          Resolved
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          Resolved

          opened a demat account without my consent

          Address: GREATER NOIDA (WEST)

          I opened a salary account with acmxis bank more than a year ago. That time i got a mail saying, i have opened a demat account with the bank. I contacted the customer care and asked them to close the demat account because i don't want such a facility. All that i needed was just a simple savings account. Occasionally i was getting mails about demat trading from axis direct, which i neglected. But today they debited an amount if rs. 935 from...
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          R
          Rakesh_rkr
          Apr 2, 2020
          Resolved
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          Resolved

          Address: Bangalore JP Nagar

          Hi I received the following SMS from axis bank
          Dear Customer, Mandates reference No: UTIB[protected] issued to ICICI BANK LIMITD with value 46900 and frequency Adhoc is accepted for the account number ending with XXXXXXXXXXX3179 . In case of any issues please get in touch with your branch.
          What does this mean, will full amount of 46900 or EMI of 2460 will be debited from the account?
          May 7, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 04, 2020
          Axis Bank Customer Care's response
          Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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            R
            rohankpr
            Apr 2, 2020
            Resolved
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            Resolved

            my amount got deducted from my bank account

            Address: Patna(Bihar)

            I have made a online transaction for recharging my airtel balance with rs 379 yesterday from my axis bank account. The transaction get failed and the amount get deducted from my bank account. I did this transaction yesterday at 12.30 am. Kindly see my refund status and process the refund as soon as possible. I am waiting eagerly to get the refund back. Kindly help me out!
            Thanks....
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            L
            lokeshdec92
            Apr 2, 2020
            Resolved
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            Resolved

            Address: New Delhi

            1st april was the due date to pay my credit card bill and i paid the bill on 1st of april. On 2nd april axis bank deduced 200 rs. From my linked saving bank account as brn-pymt-card charges.
            Stopping fooling people axis bank and refund my 200 rs. I’m attaching screenshots of the payment and deduction for information. My registered mobile number is [protected].
            May 6, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Apr 02, 2020
            Updated by lokeshdec92
            BRN-PYMT-CARD charges were deducted on 2nd April but I made two transaction on the 1st of April 2020, which the Axis Bank Mobile App is showing on 2nd April 2020. The App is showing information wrongly and Bank is deducting money wrongfully from the account of customers.

            Verified Support
            Apr 02, 2020
            Axis Bank Customer Care's response
            Hi, we are looking into the concern raised by you and will get back at the earliest. Regret any inconvenience caused. Regards, Team Axis Bank
            Verified Support
            Apr 03, 2020
            Axis Bank Customer Care's response
            Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-3.aspx Regards, Team Axis Bank.
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              A
              Akshay4567
              Apr 2, 2020
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              Address: 162 HIG Dollars Colony 10th Cross 56RMV 2ND Stage Bangalore 94

              Few months i had lost my credit card and i blocked it and tried to replace it with another card that had to be delivered to the specified address. However, i had not received any card by the specified date. I received a message that the card has been delivered but was not received by me. So i blocked that card also but still did not receive my card axis bank neo
              Master card till date. But for each month, i have to pay up rs 2101 for what reason i don't know still. Why are they sending me a bill of rs 2101 for past 2 months for a card which i have still not received i still don't know.
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 02, 2020
              Axis Bank Customer Care's response
              Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
              Apr 02, 2020
              Updated by Akshay4567
              My contact number is +91 [protected]
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                S
                Salman 4081
                Apr 2, 2020
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                lien amount not credited

                Address: Sealdah

                Myself sk md suleman
                There was a charge on my account 5, 599.55 on 5th of march 2020
                I called axis costumer service asking for what it’s been charged he said there is a transaction overdue on your account for the puchase made in vedic village resort. I told him since two months my account was in negative and from 1st i started to deposit cash in my account and as soon i deposit funds in my account negative balance of...
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                A
                Akshay4567
                Apr 2, 2020
                Resolved
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                Resolved

                Address: 162 HIG Dollars Colony 10th Cross 56RMV 2ND Stage Bangalore 94

                Without my notice and giving proper guidelines on the usage of the card while applying, today they have deducted rs 1978.00 from my account as a means of brn card payment. I still do not have any idea of why this amount has been deducted from my account and on what basis will they deduct the amount from my account on whether it is on weekly basis or on a monthly basis.
                May 3, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 02, 2020
                Axis Bank Customer Care's response
                Hi, we are open to help you! Please share with us your contact number and we will get back at the earliest.
                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                My contact number is +91 [protected]
                Axis Bank Customer Care's response, Apr 3, 2020
                Verified Support
                Hi, we are open to help you! Please elaborate on your concerns so that we may assist you at the earliest. Regards, Team Axis Bank.
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                  C
                  Chiragkumar235
                  Apr 1, 2020
                  Resolved
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                  Resolved

                  Address: C-130,tejendravihar society, viratnagar road, odhav, Ahmedabad, Gujarat, 382415

                  My credit card dispatched but i still have not received my credit card. My reference number is 17668020 and my application number is c1-[protected]-c1
                  Lots of time i talked to costomer care officers but not getting proper response. Please support at take some action or at least provide me my credit card information so i can use it for my purpose. Even after approval of 29 days i am not getting any results.
                  May 3, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 01, 2020
                  Axis Bank Customer Care's response
                  Hi, we have made a note of the concern raised by you and will get back at the earliest. Regret the inconvenience caused. Regards, Team Axis Bank
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                    A
                    antomike
                    Mar 31, 2020
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                    Resolved

                    Address: vv mohalla branch, Mysore, Karnataka, 570016

                    Even after talking to customer care about salary account and i have updated my employer details in mobile app the balance is deducted for not maintaining balance of 10000. Almost 4000 deducted. Please provide the refund or i think i must close the account. Customer id:[protected]. Deducted on 09/02/2020 and 31/03/2020. Please let me know the what type of account is mine currently.
                    May 3, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 02, 2020
                    Axis Bank Customer Care's response
                    Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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                      J
                      Jadhavshweta
                      Mar 31, 2020
                      Resolved
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                      Resolved

                      The amount of 1699 was spent on my credit card on 5th March without my permission.
                      I called to customer care regarding this and my request was registered to cancel this plan with request no 60149805. I was informed that my request will be completed within 10 days.
                      Now it's more than 10 days and I don't want that plan and I will not be happy if that amount will get debited from my account.
                      Request you to do needful asap before amount gets debited and refund my amount of 1699 on my credit card.
                      May 3, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 01, 2020
                      Axis Bank Customer Care's response
                      Hi, we regret any inconvenience caused. We acknowledge your concern. We wish to inform you that we are currently pursuing the matter and will revert you with the status shortly. Request your co-operation in the interim. Regards, Team Axis Bank
                      Verified Support
                      Apr 02, 2020
                      Axis Bank Customer Care's response
                      Hi, we request you to share the screenshot of the message received, for further assistance. Regret the inconvenience caused! Regards, Team Axis Bank
                      I got msg that monthly due amount will get debited on 4th April if this issue will get resolved before that it will easy.
                      Which message screenshot exactly?
                      Pfb screenshot. 1078 was my due amount before 1699 added to it.
                      Dear Customer,

                      We would request you to mention your CPP membership number or registered contact details.

                      This will help us in resolving your query.

                      Regards
                      CPP Team
                      I don't have cpp membership details, contact no [protected]
                      Card Protection membership number is IA6447519. Please cancel this membership and refund the amount that was spent on my credit card without permission.
                      Dear Customer,

                      We wish to confirm to you that your membership no. IA6447519 has been cancelled on 01/04/2020 as per your request. We would request you to check your bank statement for refund details.

                      Assuring you of our best services at all times.

                      Regards
                      CPP Team
                      I am still looking for refund as per ur information I didn't get refund till now. I even tried to contact to cpp team thorough mail but of no use. If membership is cancelled on 1st April I should have been refunded and its 28th April and still I didn't get refund. I am trying to resolve this matter from March. Please look into it again and refund the amount.
                      Dear Customer,

                      We wish to inform you that membership refund has been processed on Apr 08’20. We would request you to check your bank statement for refund details.

                      Regards
                      CPP Team
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                        M
                        Montu Bora
                        from Hāora, West Bengal
                        Mar 31, 2020
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                        credit card settlement payment

                        Address: Jorhat, Assam, 91
                        Website: www.axisbank.com

                        This is to information that i cannot pay this amount due to my family problem for which i suffer a lot for last six month, now i can able to give you 20% of my debt i agree to settle this amount i shall be clearing my dues in short time more then 20% is not affortable for me in the present situations. Iam ready to settle this as soon as i get the confirmation from your side.

                        Credit card no-[protected]
                        Amount...
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                        D
                        Dinesh Rajagiri
                        Mar 31, 2020
                        Resolved
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                        Resolved

                        blocked my salary account with lien amount.

                        My salary account is with the Axis Bank and since I had 2-3 days delay in credit card, they have frozen my account with lien amount and now my entire salary and other available amount present in that account is blocked.
                        I have been trying to call the customer care number multiple times but there is no response from it either.
                        And the executive who I spoke to him is very rude and impolite. He doesn't even care what he says or...
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                        S
                        Sunilkumar3395
                        Mar 30, 2020
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                        Address: BANGALORE, Bangalore, Karnataka, 560040

                        Fraud Transaction has been done twice in this month.
                        Total transaction was Rs. 6335/- which was not done by me
                        Kindly check and revert ASAP
                        My account details as follows
                        Acc. No:[protected]

                        Transactions as follows,
                        [protected] ECOM PUR/PAYTM/[protected]/270320/00:56 Dr. 3, 155.00

                        [protected] ECOM PUR/PAYTM/[protected]/240320/11:17 Dr. 3, 180.00
                        Axis Bank customer support has been notified about the posted complaint.
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                          V
                          Vikas Pardeshi
                          Mar 30, 2020
                          Resolved
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                          Resolved

                          Address: 601 and 602 vighnahar tower opp sau baba mandir near phadke ground Kalyan w, 421301

                          I had submitted my all documents on 14 february 2020 but after completing 1 months 15 days was left but still not received the clean
                          Secondly as per bill amount is 64794 and payable 47, 256 and approval 35000 i want payable amount to created in my account

                          I am not agree with this claim amount
                          I will highlight this matter to you higher authority
                          I wil a mark to md, axis bank md and ombasment, irda
                          May 3, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 31, 2020
                          Axis Bank Customer Care's response
                          Hi, please share the details of the branch where you have submitted the documents to help us further assist you in the referred matter. Regards, Team Axis Bank.
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                            R
                            Rahul Chabukswar
                            from Mumbai, Maharashtra
                            Mar 30, 2020
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                            Resolved

                            Address: Thane, Maharashtra, 400612

                            I open axis asap account last year after one year they close my account without informing me. I contact axis they continuosly telling me that your full kyc not completed thats why your account has been closed. They not even send me a single massage to inform me that your account will get close if your full kyc is not complete. I'm not expected this kind of service from axis
                            May 3, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 01, 2020
                            Axis Bank Customer Care's response
                            Hi, we wish to inform you that your Axis ASAP account is closed. The decision has been taken on grounds of Bank's internal policies and operating procedure. We regret the inconvenience caused. Regards, Team Axis Bank.
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