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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
Complaints 12994
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6561
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Axis Bank reviews & complaints page 177

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R
Rahul Chabukswar
from Mumbai, Maharashtra
Mar 30, 2020
Resolved
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Address: Thane, Maharashtra, 400612

I open axis asap account last year after one year they close my account without informing me. I contact axis they continuosly telling me that your full kyc not completed thats why your account has been closed. They not even send me a single massage to inform me that your account will get close if your full kyc is not complete. I'm not expected this kind of service from axis
May 3, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2020
Axis Bank Customer Care's response
Hi, we wish to inform you that your Axis ASAP account is closed. The decision has been taken on grounds of Bank's internal policies and operating procedure. We regret the inconvenience caused. Regards, Team Axis Bank.
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    Thilakavalli
    from Bengaluru, Karnataka
    Mar 29, 2020
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    Address: Namakkal, Tamil Nadu, 637215

    Myself K.Thilakavalli. my account no is. [protected]. I tried to withdraw the amount Rs.1500 from Axis bank ATM machine which is placed opposite KSR College on 29 march 2020. While withdraw the amount the ATM MACHINE has restarted. The amount has not come but the amount debit from my account. Kindly refund the amount as soon as possible.
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      K
      Khan69
      from Bengaluru, Karnataka
      Mar 29, 2020
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      Waste axis bank no use to save money in this account. What we are working hard for this begger bank you people will deduct our money like thieves if you want money come and beg in front of my house ill give you why do u deduct from our accounts are you unprofessional thieves. Your salaries are based on our money you thieves are stealing our money and transferring it to your account. I have to give a complaint to your bank on nbfcs to rbi to shut down your bank those beggers are better than you axis bank...
      Axis Bank customer support has been notified about the posted complaint.
      Mar 29, 2020
      Updated by Khan69
      Waste axis bank no use to save money in this account. What we are working hard for this begger bank you people will deduct our money like thieves if you want money come and beg in front of my house ill give you why do u deduct from our accounts are you unprofessional thieves. Your salaries are based on our money you thieves are stealing our money and transferring it to your account. i have to give a complaint to your bank on NBFCs to RBI to shut down your bank Those beggers are better than you axis bank...
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        K
        kd patel
        from Powai, Maharashtra
        Mar 27, 2020
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        Axis bank has deducted my rs. 590-/ from my account. My 6 friends was opened same type of salary account with your bank at same time but axis bank deducted this charges from my account only without any intimation to me. Plz return my money as soon as possible. I didn't knew about this that there is any consolidated charges also, in axis bank. Axis bank is a good bank as compare to other bank but, this consolidation, i didn't knew about that. Somehow please return my money as i am in need of my account balance. If there is any money limitation of my account please let me know i m ready to credit that much in my account.
        Axis Bank customer support has been notified about the posted complaint.
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          R
          Rashmi Chaurasiya
          from Pune, Maharashtra
          Mar 26, 2020
          Resolved
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          Resolved

          Address: Senapati Bapat road, Pune, Maharashtra, 411057

          I got a call for a loan from axis bank. & I was in need so I applied. The girl told me loan interest would be 10.25. I also informed her the loan tenure I need is 2 years. She requested details I submitted.
          Then she sent someone for paper signature. I completed the formalities. But when I got loan msg, Loan interest is 12.25% and tenure is 5 years. Also I got loan on 30 Jan and my first EMi got deducted on 10th Feb. I hv not received any details or login id to check my loan. Plz escalate this
          Apr 27, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 27, 2020
          Axis Bank Customer Care's response
          Hi, we regret the inconvenience caused and would like to help resolve your concern at the earliest. We, therefore, request you to share your contact number for further assistance in the referred matter. Regards, Team Axis Bank.
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            A
            Abhi war
            Mar 26, 2020
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            Address: 500039

            Dear sir,

            I would like to bring this to your notice that currently i am facing issues with net banking. I am not able to transfer payments through internet banking. Actually when i try to transfer fund, it is showing this message "access to the menu is not available. Please contact bank administrator".
            Let me know why i am seeing this error.

            So kindly let me know whom should i contact for this issue or any suggestion what should i do.
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 27, 2020
            Axis Bank Customer Care's response
            Hi, we are open to help you! Please share the screenshot of the error to assist you further. Regret the inconvenience caused. Regards, Team Axis Bank
            Apr 03, 2020
            Updated by Abhi war
            Here you go. Please see the attached screenshot.

            Thank you.

            Apr 06, 2020
            Updated by Abhi war
            Hello,

            Can I get some response from you guys?

            Thank you.
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              V
              Vinay Kumar Rudiya
              Mar 25, 2020
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              Address: New gayatri nagar, karmanghat, 500097

              Hello I didn't do any transactions but I got charged of 118rs on my account please advice, registered phone number: +91 [protected]
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                S
                Sreejith Kanholi
                Mar 24, 2020
                Resolved
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                Resolved

                Address: 673016

                Sir,

                I had a card with axis bank 10yrs ago, it is an add on card with an credit limit of rs. 11000/. And on of my friend used to purchase some item, he has not paid the amount and i am not aware of it. After some 2 year i happen to know it and tried want insisted to the guy to make payment, but he did not. The card hasn't been settled. I wish to settle the credit card account, so that there is no impact on my cibil with axis. I have not been able to get in touch with anyone who can help me with this. I visited the branch they said that they can only take payment for credit cards active now, nothing else. Customer care no. Can't respond me properly.

                Here is my card number [[protected]]

                Send me a mail if you can help me with this.

                Regards

                Sreejith k

                Email: [protected]@gmail.com
                Apr 30, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 28, 2020
                Axis Bank Customer Care's response
                Hi, we request you to provide us details of the branch visited for further assistance. Regards, Team Axis Bank.
                INR 1, 699 was debited from my Credit Card for ECPP Assistance on 2nd March at 2:00PM, I don't know what service that is and why was it deducted without my consent.
                I would like an immediate refund and stop this service ASAP
                My credit card last digits - 0992

                Warm regards,
                Priti Holkar
                CPP Group India Customer Care's response, Apr 21, 2020
                Dear Customer,

                We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                Regards
                CPP Team
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                  S
                  srinivas.nrt
                  Mar 24, 2020
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                  An axis bank agent approached me for issuing a privilege card as i am eligible for the same. The agent promised that it will be a lifetime free card and there will be no charges for lifetime to the priority customers. I believed and ask to process it. He came to my place for physical verification, took my photos and kyc documents for the same card. The application details were entered into axis bank app through his tab. He entered the details into two tabs and one mobile phone. I asked why three devices required. He replied that one for their reference and two for the bank. As i am in a hurry i didn't notice this.
                  Now, after all these process i received three credit cards on my name.
                  As there is no information among these cards to me i was in a shock.
                  So, i immediately reported to axis bank about the issue and requested to cancel all my credit cards on 21 feb 2020.
                  The customer care promised me that there will not any charges for cancelling these cards as these are issue without my notice.
                  Three reference number 59262332, 59572095 and 59572131 are generated and promised to solve it within 10 working days.
                  So far only one card is cancelled.
                  Among these three one card is vistara signature card. This is mainly used for frequent flyers who will avail vistara filghts. I am not at all interested in such cards. So i am continuously following up this issue from 21 feb 2020 and i just want to close this issue before generating the credit card statement.
                  The axis bank generated a new reference number 59909328 for the same card on 3rd march 2020. I don't know why they regenerated a new reference number. Within 15 days they promised me to close the issue. But still it is not closed and the statement generated for this card.
                  I request axis bank has to look into this issue seriously and close it without any fees and charges as early as possible.
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 24, 2020
                  Axis Bank Customer Care's response
                  Hi, we have noted and request you to call on our phone Banking numbers [protected] / [protected] where you shall be assisted further in this regard. Regards, Team Axis Bank
                  Mar 24, 2020
                  Updated by srinivas.nrt
                  The phone banking numbers are not responding.
                  Hi, i have saving account in axis bank & when i checked my balance they have deducted lot of money from my account written as Consolidated Charges.plz help me to get my money back, these banks are deducting innocent peoples money from their accounts wihout telling peoples
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                    S
                    Sthitipragnya Dash
                    Mar 22, 2020
                    Resolved
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                    Resolved

                    credit card limit merge and unauthorized charges

                    Address: Mumbai City, Maharashtra, 400101

                    Hi my name is sthitipragnya dash. One 16th february 2020 axis bank merged my credit limit to -420000 of all my 4 cards without any intimation given to me at all! I was all through paying the bills on time and was using my credit cards since 2017 all 4 cards are from axis bank. I called up the board line number and the axis bank customer care almost 18 to 20 times, wrote several emails to their support team but i was not responded at all....
                    +4 photos
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                    K
                    Knmsiddu
                    Mar 22, 2020
                    Resolved
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                    Resolved

                    Address: Hassan, Hassan, Karnataka

                    Hi

                    My vehicle linked axis bank fasttag card is showing blacklisted even though i have sufficient balance in wallet. This is very embarrassing for me as the card is not working properly. Also message delivers after 1 day. This is very poor service. If feel axis bank can't handles the customer services, remove this axis bank in issueing the cards if they don't have the ability to give proper service.
                    Apr 23, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 23, 2020
                    Axis Bank Customer Care's response
                    Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                    Dear team,

                    Today unauthorised transaction happened with my axis bank current account kindly take an action please.

                    And on[protected] rupee got deducted and credited

                    Amount 8200 date[protected]

                    axis bank fastag shows blacklisted - Comment #3667069 - Image #0
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                      A
                      Akshaykumar Mahadev Idli
                      Mar 21, 2020
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                      Address: 29/30, Grape Garden, 17th H Main Rd, 6th Block, Koramangala, Greytip Software Solution Koramangala, Bangalore, Karnataka, 560095

                      Today i got a call from the axis bank about the one assist service, unfortunately, i choose that so they are now deducted 1599 rupees, i said i don't want this right now they are forcefully telling me that just follow their instruction and finally they make the service.
                      So i wanted to revert back the that service. My card number ending with 5529.
                      And my phone number ends with 6397. Currently, i don't need this service.

                      Please resolve this as soon as possible.
                      Axis Bank customer support has been notified about the posted complaint.
                      Mar 21, 2020
                      Updated by Akshaykumar Mahadev Idli
                      The complaint about One assist service
                      Dear Akshay, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Kindly allow us some time and we will get back to you - Swarali, Team OneAssist.
                      Dear Akshay, As per the update received by our team, our executive got in touch with you. The membership cancellation with SR 5844775 is being processed and refund of Rs.1599 is initiated and the same will be reflected in your account within 4-5 working days. If you have any further queries we are here to assist you - Swarali, Team OneAssist.
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                        G
                        Gunjan304
                        Mar 21, 2020
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                        Please close all your branches for atleast 1 week, so that this disease can be handled easily. Govt is requsting for social distancing in this crucial time which is very necessary to reduce the cases of covid 19. As one of the customer of your bank i also request you to close all your branches for the safety of your customers and staff.
                        It is my humble request to support our govt and take a step ahead to defeat this disease before it becomes a epidemic.
                        Axis Bank customer support has been notified about the posted complaint.
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                          R
                          Rakesh Srinivasa
                          Mar 20, 2020
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                          Address: 290, Hosur Rd, Nanjappa Layout, Agram, Bengaluru, Karnataka 560030, 560030

                          Hi,

                          my sister is working in Axis bank koramangal branch Bangalore as assistant manager, her manager is pressurizing for insurance sales if thy cont fulfull monthly target they are insulting her in front of all and asking her to resign.
                          from her pocket she is giving insurance to some for to close the target her salary is not at all usable to her family now.

                          kindly check for this issue and save her life.

                          regards,
                          suffering woman
                          Axis Bank customer support has been notified about the posted complaint.
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                            M
                            Mangaiyarkarsi Jaganathan
                            from Hyderabad, Telangana
                            Mar 20, 2020
                            Resolved
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                            Resolved

                            Address: durganagar, sanatorioum, no:5, Chennai, Tamil Nadu, 600047

                            I have done online transaction of rs.4100 to registration dept. It was debited but payment transaction acme unsuccessful on 5th march 2020.
                            Dispute form has filled signed and submitted to madambakkam branch.
                            It was told by customer care will credit on 19th march.
                            But still it is not happened.

                            I request you to arrange for re credit the amount asap.
                            Apr 26, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Mar 20, 2020
                            Updated by Mangaiyarkarsi Jaganathan
                            i have no recieved my amount back. accno: [protected]
                            Verified Support
                            Mar 20, 2020
                            Axis Bank Customer Care's response
                            Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
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                              Purusoth0406
                              Mar 19, 2020
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                              Address: 5A, Akammal Colony, school street, chinnameatupalayam, Coimbatore, Tamil Nadu, 641035

                              Dear axis bank,

                              I have settled my credit card on 2016. And my last payment against my credit card is 14/12/2016.

                              My card credit card number : [protected]

                              It is showing in my cibil report as settled, but i want to close this account.

                              There is no response from local branch.

                              Kindly let me know my pending amount for close my credit card account.

                              Also let me know the repayment procedure and noc guideline.

                              It would be appreciated if you can resolve my issues and it will help me to avoid get support i will file the same case in rbi and ombudsman

                              Regards
                              Purusothaman
                              [protected]
                              Axis Bank customer support has been notified about the posted complaint.
                              Enter amount of 7000. But comes out 6500. So rs 500 is short.
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                                R
                                Rahul Kumar Bhatotia
                                Mar 18, 2020
                                Resolved
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                                Resolved

                                I am a govt servant. My account in axis bank. I am submitted a sukanya samriddhi yojana account form in dwarka sec. 17 axis branch. The branch code is 3743. But the bank employees is not processing sukanya samriddhi yojana account. The employee told me and force me to a li account or any other investment. So i am complained against the staff of axis bank of dwarka sector 17 branch
                                Apr 26, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 19, 2020
                                Axis Bank Customer Care's response
                                Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
                                Mar 19, 2020
                                Updated by Rahul Kumar Bhatotia
                                [protected]
                                Verified Support
                                Mar 21, 2020
                                Axis Bank Customer Care's response
                                Hi, we understand that our bank official had contacted you and responded to your concern. Please get in touch with the branch team for any further assistance. Regards, Team Axis Bank
                                [protected]
                                Axis Bank Customer Care's response, Mar 19, 2020
                                Verified Support
                                Hi, we regret the inconvenience caused. We acknowledge your concern. We wish to inform you that we are currently pursuing the matter and will respond to you with the status shortly. Request your co-operation in the interim. Regards, Team Axis Bank.
                                Dear Team,

                                I will try to login my netbanking bit unable to login because my customer ID shows disable & I will try to enable my customer I'd ..but I have no atm card then how I m enable my netbanking pls suggest it's urgent
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                                  shashikm10
                                  from Mathura, Uttar Pradesh
                                  Mar 18, 2020
                                  Resolved
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                                  Resolved

                                  Greetings,
                                  My name is shashikant maurya, i have an account in axis bank hisar, haryana. I had this account as salary account and when i left the job there it become saving account.
                                  I wanted to close it but as i was not in haryana so i could not manage time to get it closed now there is a negative balance more than 4190 rs and bank person is denying to close it.
                                  Please wave off this amount so that i can close my account.
                                  I am in tremendous pressure because of this negative amount.
                                  I have submit the complaint earlier as well but there is no action against it.
                                  Please help me in this.

                                  Shashikant maurya
                                  Mob: [protected]
                                  Customer id:[protected]
                                  Apr 26, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 18, 2020
                                  Axis Bank Customer Care's response
                                  Hi, please be informed that in order to close the account, the charges need to be paid off. Regards, Team Axis Bank.
                                  Some money got deducted from my account without me knowing on 15th march 2020. The details about the transaction given was ECOM PUR/GOOGLE* YouTu

                                  problem in closing my saving account. - Comment #3665663 - Image #0
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                                    Ravikumar A
                                    from Powai, Maharashtra
                                    Mar 18, 2020
                                    Resolved
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                                    Resolved

                                    Address: A.Ravikumar No. 46, 2 nd floor, 6 th main, Vajpayee nagar, (Near 2nd main, KSRTC Lay out) Chikkalasandra, Uttrahalli main road Bangalore 560 061, 560061

                                    From the contact no. [protected] [protected] introduced as bank executive.

                                    On 14.03.2019, from contact no. [protected] misused my credit card details for rs. 1500, 42000, 8379, 8388, 8399. Total amount is rs 68666.

                                    i got alert on my registered mobile and on registered email id, immediately i called on axis customer care and blocked credit card on immediate bases. Service request no. Is 60134700.

                                    I have sent dispute form, covering letter, 5 transactions details and police complaint in pdf file on 17.03.2020 to customer. [protected]@axisbank.com

                                    I have not done any transaction. Kindly resolve the issue asap.
                                    Thanks,
                                    A. Ravikumar
                                    Apr 20, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 19, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we request you to share the dispute number for us to check & assist further. Regards, Team Axis Bank.
                                    1770 INR debited from my axis bank account(saving account) without my permission for debit card upgrade. Kindly look into the matter and resolve as soon as possible.
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                                      Vivek8688
                                      from Chennai, Tamil Nadu
                                      Mar 17, 2020
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                                      Hi, i am using axis bank salary account and credit card. I have used my credit card 2 years before. Am unfortunately unable to pay the credit card payment for 4 months. They debited my cc payment in my account balance above 80k. Then i have paid every monthly it updated in my account balance. Last 1 year to till now i was paid my cc bill. But not updating balance amount in my account.. It always showing same negative balance. What is the problem.
                                      +1 photos
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 18, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                      Mar 19, 2020
                                      Updated by Vivek8688
                                      [protected]
                                      Apr 19, 2020
                                      Updated by Vivek8688
                                      Hi gud mrng.. I have paid all of my credit card bills. But still not updated in my account balance. Please do the needful.
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