Axis Bank — My Zone credit card

Address:	Kolkata, West Bengal, 700027
Website:	Axis bank credit card

Hi,
I Rini Guin holding a credit card with axis bank, #[protected] wanted to settle down the outstanding amount which is showing in my axis bank app and also said by the collection team kolkata Anand Gupta( a/c market 4th floor, theater road). For around more than six months I am goin on requesting thru mails to settle down my unwanted amount, which shows 19383.04 rs as for some EMI(wich I myself nvr took or bought anythng for EMi) late fee and service tax charges. I called axis bank toll free num and sent mail to customer.[protected]@axisbank.com for the settlement of the amount as I am the only daughter in my 70yrs above old mom dad and I earn 15000 wich I need to pay my rent and electricity bills and daily food. I took this credit card wen I worked for Onprocess Technologies but I dnt hv the job anymore and secondly whike taking the card I was said thre won't b and service taxes neither annual fees will b required. But from the sep/Oct of 2016 all of a sudden an lump of amount without my knowning got outstanding for some EMI, I called customer care they said the EMI has being cancelled. But still thre is an EMI other than my principal amount is goin on increasing for late fees and service taxes.
On 17th March 2017 one of the collection team officer named Anand Gupta called me asking for 2250rs for not letting axis bank blacklisting my pan card and phn# for future reference and he promised tat aftr he receives the amount he wud remove the lien marked in my account and he will spk to ban for settlemen procedure from my end. But all are false promises, as per Anand Gupta's instruction I paid the amount and sent a mail copying Anand GUPTA and customer.[protected]@axis bank. Com but there is no progress, evry month statement comes showing the amount of late fee and service taxes is being added.
I'm a mideocar family gal earning to support my family for 2 times of meal seating for to settle down the overdue by paying 3000 to max 5000rs and release the card without further harassment.

4 days ago I recieved a mail from customer support dept stating Dear Ms. Guin Thank you for your email.
I understand you wish to avail a settlement for the outstanding balance on your credit card. Unfortunately we are unable to settle your outstanding, due to lien marked on your account. Please pay the outstanding amount of Rs. 18, 482.86 on your credit card to avoid further financial charges.
In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].
Best Regards,
Suman Rai
Customer Support
Axis Bank

This emails are not helping me to settle the amount asap instead it's getting more delayed so tat the amount goes higher and they can charge me a huge lump some of money.
Please I request to approve the settlement amount so tat I can release the card aftr paying 3000 or max 5000rs.

Regards,
Rini guin