Axis Bank — No action taken for replacement forex card and insurance claim | |||||
I am a student in U.S. and was using multi currency forex card for transfering funds from India. On May 1st, I lost my card. Unfortunately fraud transaction happened on that card worth $2600. Furthermore there was the remaining balance of $400 when the card was blocked. As the card was insured, I raised a insurance request with Axis bank on 11th of May by providing all the relevant documents. I also raised request for replacement card on next day. The ETA for replacement card was 7 days and for insurance it was 30 days. It has been more than 50 days now and I still don't have any update on what is going on. I have neither received card nor insurance claim. Whenever I contact their customer care over mail or call, they raise new request and ask me to wait for 2 days. So far they have given me more than 10 complaint numbers but still no concrete step have been taken. When I tried to escalate things by writing mail to higher authority I got reply from same level 1 customer care. Because of all this I am stranded here without any source of money. Was this information helpful? | |||||
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Axis Bank customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Replacement card[protected]
Insurance Claim[protected]
I have written to travel.currency at least 15 times and called customer care same number of times. Every time I just get new reference number. Luckily I recorded all calls and I have everything on mail. I can make a good case for myself if no action is taken fast.
Insurance Claim[protected]
I have written to travel.currency at least 15 times and called customer care same number of times. Every time I just get new reference number. Luckily I recorded all calls and I have everything on mail. I can make a good case for myself if no action is taken fast.
Axis Bank Customer Care's response, Jul 8, 2016
Verified Support
Hi Tarun,
We have received your concerns via mail reference number: 12953144 dated July 8, 2016 and will get back to you shortly on your registered email ID.
Regards,
Axis Bank
We have received your concerns via mail reference number: 12953144 dated July 8, 2016 and will get back to you shortly on your registered email ID.
Regards,
Axis Bank
How much time do you exactly need? It has almost been 3 months now..
Axis Bank Customer Care's response, Aug 9, 2016
Verified Support
Hi Tarun,
We tried reaching you, however, were unable to connect successfully. Please note that our team has received your complete documents and claim is to be settled before August 27, 2016. Thank you for writing in.
Regards,
Axis Bank
We tried reaching you, however, were unable to connect successfully. Please note that our team has received your complete documents and claim is to be settled before August 27, 2016. Thank you for writing in.
Regards,
Axis Bank
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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Please write to us at travel.[protected]@axisbank.com from your registered email ID. In case you have already written to us, please share any reference number you may have received from the last communication channel approached for us to assist you.
Regards,
Axis Bank