[Resolved] Axis Bank — no resolution on request made to close an old inactive account

anil_ksaluja

from Chennai, Tamil Nadu

Website:

www.axisbank.com

I am facing serious support issue with axis bank, i have two accounts with axis bank since 2008 & 2013.
I have raised multi pal request to close the inactive account but past one month no staff have supported me, even i have visited 3 different branches to raise requests but no solution has been provided to me. I raised complaint on twitter also but as usual i only get generic response from twitter handler, fake assurance has been given to me multi pal time and i am not getting the desired solution.

I am unable to withdraw my salary due to this glitch with axis and no one from axis is supporting.

I visited gwalior branch on 26th november
I visited ambala cantt branch on 3rd, 10th & 14th december
I visited zirakpur patiala road branch on 20th nov & 20th december.

My salary is already credited into new account with axis (Which will be activate only if my old account will get closed by axis) and i am unable to withdraw it, my another month salary is about to get credit and same will be again of no use if i could not get is withdraw.

Seeing urgent support on this matter from axis asap.

My contact details are

Contact no:[protected]
Email:[protected]@yahoo.com

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Jan 26, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Axis Bank Customer Care's response Hi, we wish to inform you that as per our records there is a lien in your account and that is the reason the account cannot be closed. Request you to visit your nearest branch and one of the executive will help you further. Regards, Team Axis Bank.

Dec 24, 2018

Updated by anil_ksaluja I had visited your 3 Branches and asked them to share the total payable amount and was ready to pay but none helped me with the resolution. I am chasing bank from past 1 month and begging for help, unfortunately noting work out.

I visited your Gwalior branch, Ambala Cantt branch and Zirakpur branch as well.

I met your Team in Ambala Branch Senior Manager Mr.Mayank Mittal and his Branch Manager which treated me very rudely and behaved that they own the bank... Such pathetic experience by a private bank which is into business because of customer like us isn't acceptable.
I visited to get a solution on 3rd December and have been told to get the resolution within next 2-3 working days, Unfortunately I didn't get anything on account of solution.

I again visited your branch to seek support and met Branch manager Who was a lady and called her colleagues to find the solution but due to her limitation she was unable to provide me anything on commitment part hence she again asked me to submit the forms which i submitted but its been a month now i am just waiting for the solution.

My Concern is why such delay which is causing pain to me without my fault.
Due to this freeze account my other account which needs to open as salary account is not activated and i am unable to withdraw my salary, None of you are bothered to solve the issue rather replying with false facts every-time i am trying to reach to Axis.

Dec 26, 2018

Updated by anil_ksaluja Still No closer on request. None of the Branch staff have connected back.

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Comments

SRABASTI lahiri

from Kolkata, West Bengal

On 22.12.2018 when I tried to book a tatkal ticket on irctc app. After payment process it was shown rejected and the ticket was not booked but meanwhile the amount was debited from my account. Please refund the amount to my account and oblige.I am attaching the message sent by vk-AxisBk below for your doing the needful.