[Resolved] Axis Bank — non receipt of fastag & non response

vasudupa

Address:

HLL Lifecare Limited Kanagala, 591225

Dear sir,
I applied for online fastag from axis bank on 20.12.2020 with vehicle no. Ka23n0905. Rs, 400 debited thro rupay card but no confirmation received till date. Customer care no. Asked to send mail. Mail sent on 02.01.2020 (Ticket id:[protected] and again on 06.01.2020 (Ticket :[protected]. When i tried to resubmit "previous transaction incomplete" status is shown. No reply & response from the mail. Kindly issue the fastag or refund the money.

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Feb 17, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Comments

Umesh_Sri

Axis bank has debited 1693 amount from my ASAP account given reason ASAP aniversary closure -KYC not complete .On calling customer care they told that deducted amount will be send back via DD but i don't that amount in the form of DD and they did informed or reminded me about my KYc before my account closing.

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.

Kanaka Raja C

I subscribed for a fast tag - Fastag Account No [protected] on 28/12/2019. message said i will get the fastag delivered with 7 days. two weeks past not received the fastag.

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

GST SKS1

I have not received my Fast Tag for Car No DL9CL8391. Its been 15 days. Since I am waiting for it. Contact Detail [protected]

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

Nik Prajapati

I have booked fasttag with axis internet banking and received massage for conformation but till date not received, in massage told that the fasttag received within 15 days but till date not received.

Kesavaiah Kurrapalle

Fast tag ref No.AP03H6103, PAID ON 6TH January not to reach today call centre no. Not working ple send tag early

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, sorry for the delay. Due to overwhelming demand, there is a slight delay in the delivery of the FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

Manoj Karri

My axis bank fast tag shows as blacklisted in toll plaza . I tried to call axis bank call center number which was listed in myfasttag but the representative there says that the number ([protected]) is not the right number . The app myfasttag seems to show only this number . I am confused now and dont know who can resolve this issue

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. We request you to write to us at etc.management@axisbank.com. Regards, Team Axis Bank.

navaratnam goda

I would like to make a complaint that there was a fraud transaction rupees 1500 was debited from my axis bank account in the name of ECOM/PUR/One97 communication/Noida/100120 on 10/01/2020 at 18:00 check and recover the amount immediately

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we regret the inconvenience caused and are here to help! Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.